petercori
Unresponsive, Uncaring, "Customer No Service"...
I am a paying customer looking for a little service... Unresponsive, Uncaring, "Customer No Service"... That's what I found at MHVillage. You should know, I absolutely love to give positive feedback. It makes me feel good. I really dislike giving this review, but feel you should have this information if your looking to list on MHVillage. Day Number One...my first bout with MHV... I completely understood there was going to be "customer no service"...only a clerk taking my money. My second bout came a year later. "I Have Concerns". Each month my page receives "hundreds of page views" and within a year only 7 likes. An extremely low number compared to everyone else (see for yourself). I feel as though this may be detrimental to the sale of my home on MHVillage. I am concerned..wouldn't you be as well? Long story short...After three (3) strenuous eMails to someone that made my request seem like he was do me a "Huge Favor", he told me about how busy the "Programming Team" for MHVillage was, he went on to tell me, at this time they would make an exception for me "If" I paid an extra $100.00 for a few minutes of there time... How much poor form could one have? I sincerely felt I was communicating with a "really bad" car salesman. I had to contact the owner to inform him how I was treated, I was sure he would want to know. His response was super surprising and, sad :-( Top on the totem poll, the number one man large and in charge, Mr X... told me I was a customer that was unable to be satisfied. (do you believe the president told me that?) Also, Mr. X... informed me "there could be hundreds (100's) of reasons why low likes are happening"...then gave me the silent treatment. (the last someone gave me the silent treatment was in grammar school). Hundreds of reasons...really Mr. X...? ...and no one to take the time to offer me a helping of that "exceptional customer service" MHViIlage brags about so much? No one ever contacted me to explain the top ten, top three, one (1) reason why I was receiving high hits and low likes or... what I may do to reverse the process and improve my low likes. I am most sure everyone can agree..."customer service is trying your "Very Best" to make sure the customer is satisfied". Am I missing something here? Help me folks... did you see where I was treated to MHV exceptional customer service? Important information: I had to track I tracked down El Presidente, Mr. X... I found it strange his name and contact info "is not" on the MHVillage site since he owns it. Now I know why. Please Be Aware! Thank you for reading - P. C. I have a lovely home listed on MHV, reasonable price ($25,900), white glove super clean, many upgrades, excellent condition and location. (sorry folks, not allowed to give you any names in this review)