Matt
Avoid MH2G at all costs
I want to share the details of my experience with MH2G Furniture so that other shoppers can make an informed decision before purchasing. On January 10, 2026, we placed a furniture order with MH2G (Order #40594). Over the following weeks, we received no delivery date, no scheduling outreach, and no communication indicating our order was progressing in any way. Nearly a full month passed without a single logistical step being taken to fulfill our purchase. On February 6th, we canceled the order. MH2G then informed us — via a form email — that a 25% restocking fee had been deducted from our refund, per their cancellation policy. We formally disputed this in writing, pointing out the obvious: a restocking fee presupposes that merchandise was stocked, shipped, or handled in some way that incurs real cost to the retailer. None of that occurred. The items were never in a warehouse. They were never assigned a delivery appointment. MH2G had nearly 30 days to act and did nothing. Co-owner Julissa De Los Santos responded with a form letter citing their policy and suggesting a store credit as a "one-time courtesy." When we accepted — conditionally, asking only that two specific lamps be delivered within a week — that good-faith offer was met with silence. We have since initiated a chargeback with American Express and are filing complaints with the Florida Attorney General's consumer protection division and the Better Business Bureau. This is not a restocking fee. This is a company profiting from its own failure to deliver. Reference: Order #40594 | Ticket #772-9061