Metro Van Lines LLCReviews of metro-vanlines.com

TRUST ME PLEASE PLEASE PLEASE. Metro Van Lines LLC in Hollywood, Florida are scammers. DO NOT USE THIS COMPANY - THEY SCAMMED ME OUT OF $1000. TRUST ME PLEASE PLEASE PLEASE. They are a broker that sends un licensed SCAM movers like "Movers and Packers Relocation Specialist" to do your move. You will pay twice the rate you are told and be lucky if you get your stuff delivered EVER. See Facebook page "Victims of Movers and Packers Relocation Specialists, AMM Trucking, & More" for the horror stories of dealing with the Companies associated with Metro Van Lines LLC out of Hollywood, Florida.

Metro Van lines LLC ain’t it. So, my bf took over the moving part of our giant relocation 2,000 miles away. Boy, did we dodge a bullet. After searching for movers on Google he got connected with Metro Van lines(Hollywood, FL). They seemed reputable (good reviews, BBB score, etc.) However, they only provide a quote. They then contracted our move with another company, called Movers and Packets Relocation Specialist - the worst! We don’t know this until they arrive, days late, with one guy in a Budget box truck w/no license plates. He video records everything in our house and then says it will be double the original quote. We look up his company on BBB, it has an F rating and not licensed to move jack… the comments are horrible. The Google search also produce several active lawsuits and a FB group for victims. It’s a scam! We told the guy to beat it and lost the deposit and we were lucky ones. Be careful out there!

DO NOT use this company!!!!!! Like most others are saying this is a big scam with the worst communication. They pressure you to commit without notifying you that they are THIRD PARTY MOVERS and you will not even be doing directly through them! Ben is a liar and pusher as I am sure all other representatives for this company are. They failed to let me know so many details of my move and assured me my stuff would be here in 7-10 business days. It is 2 MONTHS later and I have not received my stuff and am still being asked to pay double what I am quoted. My belongings sat in storage for a month without me being notified. The receptionist is the most rude woman I have ever spoken to on the phone. Very very disappointed and warning to all before committing to this pos company. Just because they quote you a low rate they are lying, you will most likely get scammed into paying more and that’s how they get you. I don’t want anyone else to have to experience what I have been. Good luck and warning to stay away from METRO VAN LINES at all costs. Oh & notice that all the reviews from September 7th are 5 star and every other one for the most part is 1 star with a similar situation???? Someone from their company wrote those reviews with the corniest titles. You guys are awful and should be ashamed of the “work” you are putting out into the world. Wouldn’t you rather go home happy knowing you helped people instead of lying and scamming others to get your quick money????

Worst moving company ever! They have to worst communication and won’t tell me where my things are. I’m moving from Texas to Kansas and I have yet to get my things. I was told originally it would take about 2-7 days to get my things and it’s going on 9 days. I haven’t been able to get a hold of anybody since they picked up my things. I am calling every number I have for them, because I’ve been passed around to about 6 different people, and I am either on hold for an hour or more (which they don’t answer anyway) or the number goes straight to voicemail. I would rather have used the thousands of dollars it took for them to move my things on getting entire new things. For how much they charge, I would have expected my things by now. Or at least better communication. I am currently having the worst experience with them. They are horrible. Never getting them for a move EVER again.

PLEASE, PLEASE BEWARE OF FRAUD. I wish my MIL had seen these bad reviews before putting down the deposit. Don't listen to the 5 star reviews. She was quoted over the phone $3500 which included the gas, she then put down the deposit of $1546. When the driver got there he upped the price to $11,000 + gas. So she cancelled the job on the spot and the company refused to return the deposit. Who does that in business especially now. To me this is absolute fraud. DO NOT HIRE THIS FRAUDULENT COMPANY, METRO YOU ARE 100% IN THE WRONG FOR DOING THIS AND I CAN SEE FROM OTHER REVIEWS YOU HAVE DONE THIS TO OTHERS. Oh now Metro, total BS. You were called and notified before arrival that they had added ONLY a washer & dryer and you had already upped the original price $500. So you are telling me that adding ONLY a washer & dryer went from $3500 to 11k, that is why they cancelled on the spot...haha try again. Not buying the excuse. You do know you have received multiple bad reviews because of this, you might want to change your business practices. Just a thought guys really...

This company uses really high pressure, reassuring sales tactics to make you put down your deposit without considering other options and then does not communicate at all. My three day window of pick up starts today and I still haven’t been contacted about when the truck will be here. I flew across the country to my apartment to meet the movers and have no return flight and have had to call off of work because I can’t make any plans. I have no idea when they will come. I finally got ahold of someone from the company to try to tell me a date and time. They STILL haven’t told me when the movers are coming. I was told I was going to know in the week leading up. Who can just be available any time in a three day window?? I am scared they are then going to charge me terrible fees as the other reviews claim. I would not recommend this company to anyone. It has pushed me into intense anxiety and losing lots of money and time. I feel very upset with the experience and straight up scammed

I reached out to this company and requested a quote. I was pushed pretty hard to commit, and eventually I said I would see what I could do. A few hours later, I called and backed out, stating that I did not have the funds to pay the upfront deposit they required at the time. Brandon Stone's response was to call me a liar and say they will never book me. All because I didn't commit.

I'm a single mother of 2 and was in a very bad situation and had to move to another state.. I booked Metro and gave a $633.00 deposit for a quote that was $1800.. 1 week before my move the quote totally changed to $3000.00..I explained that was too much they haggled me telling me it may be less depending on the space I use.. And I couldn't call back to keep the quote.. I had to make a decision on the spot.. And on top of that had to make another deposit of 550.00..so I did. but next day then sent an email to Cancel.. And guess what happened.. They still took that other deposit.. Won't return it I called and cried to them.. They overdrafted my bank account.. I didn't have the money to move.. And they did not care.. Til this day there are overdraft fees hitting my account and have no way to stop it because of this Company... I'm so disappointed, Im upset and stuck in an abusive situation I have to get away from with my kids.. I just can't believe Companies do this.. 😢