Russ H.
Bad Experience
First, I was given the wrong tracking number for my order, but I was sent a followup email with the correct number. I was then sent shipping updates up to the moment of delivery - to Washington DC. I'm in California. They didn't update my tracking number in their system, obviously. When my lamp arrived it was literally in a crushed non-descript box with no manufacturer branding or instructions. And of course the lamp had a short USB cord, so I can't even use it on my desk without going out to buy an extension cord. An overall bad experience in every way.
Response from MetasparesJul 4, 2022
Dear Russ, We are very sorry to hear about this, and we are very grateful for your constructive feedback! According to the tracking no, we sent you an update regarding the transit of the order, and we are sorry for the tracking error from our system. I`m happy to offer you a 20% discount as a sign of appreciation and apology. We have sent you the code discount in your email. Regards the packaging, we thought that keeping everything simple and clean, will make the environment a better place. So, I think it`s not that a good choice, right? We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again. Sincerely, Carla


