MetamorphosisReviews of metamorphosis.salon

I requested white hi-lights to go with my already greying hair. Unfortunately after 3 days of shampooing they are now yellow and I specifically spent extra for the Blue Shampoo to keep the yellow away. I spent over $500 to have my hair hi-lighted and cut. The haircut was by far the worst in my 70+years. Not sure what it is going to cost to correct what has been done. SO-O-O disappointed.

Buyer Beware! After being a loyal customer for 4 years, I recently had an awful experience at the Metamorphosis (Aveda) Hair Studio in Vero Beach. My hair was inappropriately cut by Carly that made it too short on one side, totally unlike the desired style, which was specifically indicated in a photo. I went in to get a symetrical, long layered style, and wound up with some of the hair on one side six inches shorter than the other side. I felt that something was not right because I needed a bobby pin (which I never have to use) to secure my hair on one side. Until I returned home and washed all of the styling products out of my hair, I did not realize the extent of the disater. Total cost was over $300. I met with the owner and she refused provide a refund stating it was against her policy. She only offered to cut more hair off (which was the opposite of the goal) to fix the bad cut. The trust that I had with the salon was irretrievably broken. I was especially hurt by the fact that Carly did not personnaly reach out to me. The salon used to operate in two buildings, offering plenty of space. It now operates in one of those buildings providing for a more crowded space. It appears to me that this congested environment is not optimal. In my opinion, the owner's greed for profit outways the importance of customer satisfaction.The experience has left me feeling disrepected and underalued as a loyal customer. In my opinion, any salon that has to operate wih a policy of absoulutely no refunds for customer dissatisfaction, should be avoided. So far I have not found another salon in the area with this policy. I'm now going to Lorenzo's to fix my hair.