Metal UnlimitedReviews of metalunlimited.com

I ordered a metal sign and the email confirmation said it ships within 5-7 days. It was supposed to be a Christmas gift. It's now been 18 days (well beyond Christmas) and it still hasn't shipped. I canceled the order but they refuse to refund my money. They refuse to even acknowledge their own statements of 5-7 days. Customer service is nonexistent and truly does not care about their customers. I filed a complaint with the BBB which has rated the company an F due to customer complaints. There are 64 complaints just on delivery issues alone. I have filed a credit card dispute since they refuse to issue me a refund for an item never received.

Now going on 7 weeks and still have not received my order! The worst company ever!!! I have been waiting for my order for over 5 weeks and my credit card was charged on the day I placed my order! I have emailed many times to only receive the same reply “we apologize for the delay”. I tried calling, they don’t accept calls and tell you to email. I can’t get a straight answer as to when I can expect my order. Very disappointed in their customer service

I placed orders for two signs. They accepted the order then I was advised it wasn't able to be filled (no idea why) and my Visa would be refunded. I ordered the products from another company. I unexpectedly received my order from Metal Unlimted and was charged. I tried to email, phone calls and I received ZERO customer service telling them I ordered from another company after THEY CANCELED. They refused to return phone calls. I ended up with extra signs for over $240 that I didn't want. Customer service does not exist.

If I could leave a worse review, I would. I have a Party this Friday, and I ordered these six weeks ago. Unfortunately, they used the only company worse than them to ship these, FedEx. So FedEx says to call them and they say to file a claim with FedEx. Don't use either of these companies, you'll regret it if you do.

So disappointed. It's been months. So I'm taking a hard edge with this review. I sent them a YouTube review months ago. I wanted to add it here, but it wasn't allowed. What they sent was dangerous. I have ordered b4 from them and I KNOW FOR SURE this is not how it's supposed to come. I made it very clear to them that the next 2 signs I was going to order were going to folks who are BLIND. They READ WITH THEIR FINGERS. Both are also musicians. This sign could've caused them permanent damage. I am shocked that they have not refunded my money, asked me to send it back so they could see it, OR replace it as they said they would over a month ago. The wedding was early August. This is so embarrassing...for you.

I spent over $120 for 2 letters. They are small and incredibly flimsy. I have no idea how to leave a review on their website. They all look fake to me. Save your money!!

If you buy on Groupon or directly from them, you won't get your items in the 5-7 business days. It looks like Etsy gets this time frame as their reviews are positive. If you email customer service, sometimes you get no response, and if you do it's stating it needed to be re-cut. If this is the case, how are you making a profit if you keep having mistakes and recutting - or is this a response to keep delaying getting customers the product? When I got it several weeks later, I had an issue, and now we are at a standstill as I don't know when I'll get my items. At this rate, I might as well dispute the charges on my credit card.

Received as a gift. One number needed changed from 9 to 8. Unable to do this at all even when offered to pay to change a 9 to an 8. No flexibility or customer support. Do you hurt gify persons feelings because they made a simple mistake? Piece is going in the trash as it has wrong day. VERY disappointed with this company and would not recommend.