Merryreindeers Reviews | Read Customer Reviews of merryreindeers.com

Merryreindeers Reviews | Read Customer Reviews of merryreindeers.com

Merryreindeers reviews

Showing 38 reviews with 1 star · Clear filters

Karen F.
Nov 21, 2025
I reached out several times to clarify…
I reached out several times to clarify my order and they still duplicated my order! Since then I have attempted to contact them with no response!
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Amanda M.
Oct 23, 2025
Really really poor quality
Really really poor quality! Would not buy again.
Response from MerryreindeersOct 25, 2025
Hi there, We’re sorry the quality was not what you expected — thank you for your honest feedback. We take comments like this seriously and are already reviewing the batch with our factory to improve. For customers who are not satisfied, we do provide resolution options such as partial refund, full refund with return, or replacement — because we want every order to end well. Thank you again for helping us improve.
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Suzanne
Oct 22, 2025
Don’t Order From
Quality of product was very poor. Not soft as it was described. Return policy is ridiculous with the steps required. NOT a hassle free return.
Response from MerryreindeersOct 25, 2025
Hi there, Thank you for your feedback and we’re sorry to hear the product did not meet your expectations. We understand texture and softness can feel different from person to person, and we take this feedback seriously when reviewing materials with our suppliers. Regarding the return — for customers who prefer not to pay return shipping, we also provide partial refund options without sending the item back, and in your case we have already issued the refund as requested. We are working on making the return process clearer and easier based on comments like yours. Thank you again for helping us improve.
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Sarah de C.
Apr 28, 2025
A total scam
A total scam - avoid at all costs. Sells counterfit goods and ignores all messages trying to resolve. It was a while ago now but I ordered a hoodie for my daughter for Christmas - supposedly a Pink Palm Puff - clearly not.....she was so disappointed and I spent a lot of money on it and have since been trying to rectify but no success. Don't make the same mistake I did.
Response from MerryreindeersJun 20, 2025
Dear Customer, We're truly sorry that your shopping experience didn’t meet your expectations. We take your feedback seriously and have reported the issue to our team.We’re constantly working to improve our products and services.We hope to have another opportunity to serve you better. If you have any suggestions or need assistance, please feel free to contact us anytime.
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Charlene D.
Mar 24, 2025
Scam – No Delivery, No Refund, No Customer Service!
Title: Scam – No Delivery, No Refund, No Customer Service! I placed an order (#1104) with Merry Reindeers on 18th November 2024, expecting my item to be delivered in time for Christmas. However, despite their tracking claim, I never received my parcel! I have contacted their customer service multiple times since December 2024, and they have been completely unhelpful—ignoring my refund request and insisting that the order was delivered, despite me never receiving it. Under the Consumer Rights Act 2015, I am entitled to a full refund when goods are not received. Merry Reindeers’ refusal to provide a refund or a proper resolution is unacceptable and legally questionable. I have now issued a final legal demand and will escalate this case to Trading Standards, my bank for a chargeback, and the Small Claims Court if necessary. This company cannot be trusted—avoid at all costs! If you have had a similar experience, report them and consider legal action. #Scam #Avoid #NoRefund #TerribleService
Response from MerryreindeersJun 20, 2025
Dear Customer, We’re sorry our service didn’t meet your expectations. We are working on improving our customer service training to better assist every customer with professionalism and care. We hope to have another opportunity to serve you better. Please don’t hesitate to reach out if you need any help. Thank you for your valuable feedback.
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stella N.
Feb 23, 2025
AVOID FAKE GOODS SHIT COMPANY.
AVOID FAKE GOODS SHIT COMPANY. DANDY SWEATSHIRTS ARE FAKE FAKE FAKE CRAP. RETURNED GOODS NO REFUND NO RESPONSE FROM EMAILS. ABSOLUTE FAKE CRAP SCAMMERS.
Response from MerryreindeersJun 20, 2025
Dear Customer, Thank you for your review. We're sorry to hear your concerns about the authenticity of our product. We assure you that all items in our store go through strict quality control and are not counterfeit. If you have any doubts or questions, please don’t hesitate to contact us with more details—we are happy to verify the issue and offer a fair solution. We value the trust of every customer and appreciate the opportunity to clarify.
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AJ
Feb 1, 2025
We ordered Christmas pjs for the whole…
We ordered Christmas pjs for the whole family the beginning of December 2024. It’s now February 2025 and I still haven’t received them. I messaged customer and they said they would look into it the beginning of January 2025 and never heard back.
Response from MerryreindeersJun 20, 2025
Dear Customer, We sincerely apologize for the delay in shipping and the inconvenience it caused. We are actively working with the logistics provider to improve delivery speed. Please share your order number with us so we can follow up promptly. Thank you for your patience and support!
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Brittany
Jan 26, 2025
Purchased matching Christmas pajamas…
UPDATE: 7 months after I posted my review I received a reply, but no resolution to my inquiry. Please stay away. Purchased matching Christmas pajamas and they did not fit. The 12-18 months measured at 18-24 months. I've been reaching out to customer service for months trying to return them and they do not respond. If you choose to buy from a China based company, be prepared to not receive a response and just go direct with your bank to get your money back. Save yourself the hassle
Response from MerryreindeersJun 20, 2025
Dear Customer, We sincerely apologize that our after-sales service did not meet your expectations. Your feedback has been shared with our team, and we are working to improve our service processes and response times. We hope you will consider reaching out to us again so we can make things right. Thank you for your understanding and support!
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