MerrillReviews of merrill.com

1) Closed office without informing customers 2026 2) Representative DId not answer messages even when I left an actuall written message in her office 2019-2025 ( changed representative) 3) Prioritized controll over my money over my acsess to same ( 2025) ( new representative) this did not effectively build trust these things happened on different dates not sure when they left their office at Bank of America but it was pretty creepy to come in to talk with them about my money and see the empty offices ...' dates are approximate

They auto closed my long standing IRA account. Caused a massive tax event. When I called them they said they had a typo in my email address which is why I never got any notifications. its some profile update that they require you to login or they auto close the account. So now im on the hook for a massive tax event to the IRS, and they sent the check to the wrong place so it auto credited back with way less money. Granted, I'm also a long-standing BOA Business Account holder. But apparently they cant contact me there. I will be taking all of my accounts elsewhere. What a terrible company. Never invest with them.

This was a misunderstanding on my part and I overreacted.

We ordered a pair of shoes from Merrill. Something on the website order dropped our 20% discount. A simple email to the company resulted in a quick adjustment and the order has already shipped. Really refreshing to deal with a class A company. Thank you!