merkuryinnovations.comReviews of merkuryinnovations.com

Reoccurring billing after cancellation. Used them for a year worked maybe half the time.cancelled on their site. Next year billed my card. Disputed it but being digital no way to prove I cancelled it. Cancelled the card. Re issued a new one. This year again same thing.impossible to get ahold of them. No customer service. Buyer Beware!!! Still fighting it with the card. Don't Buy or Deal with the company! F BBB Rating!

Will never buy Merkury products couldn’t get the light bulb security camera working even after updating firmware with constant WiFi disconnection. It’s not my WiFi connection the product is made cheaply and app freezes time and time again. I returned my product from where I bought and there is no live customer support.

Here are just the facts I originally ordered 7 of the Geeni Smart Wi-Fi 4 Outlet Plug with Surge Protection in Feb. 2021. One didn't work on arrival and was promptly replaced. All 7 were installed with small lamps on each one. •1 died in Dec. 2022. Since it was no longer under warranty I bought another. •1 died in Apr. 2024. Since it was no longer under warranty I bought another. •2 died in July 2024. Since they were no longer under warranty I bought 4 more. •1 died on Nov. 5 2024 and I replaced it with one of the extras I bought in July. •I first contacted the company on Nov. 5, 2024 to ask if there was anything that could be done about all this. •After a delay of more than 2 weeks, they responded on Nov. 24 to say that they would check with their Warranty Team to see what could be done "to find a suitable resolution for you." •On Nov. 26 I received an email asking if the issue had been resolved. I responded that it had not. •On Nov. 28 I received an email saying "still awaiting feedback from our Warranty Team regarding it. We are actively following up with them and will provide you with an update as soon as we have more information." •More than 2 weeks later, on Dec. 14, I emailed asking if there had been any updates. I received no response. •1 died on Jan. 16 2025 and was replaced with the last of the extras I bought. •On Jan. 16, after not having received any further contact from them for over a month, I emailed them one last time to ask if they had any resolution. I received no response. Of the original 7 (plus 7 replacements that I ordered and paid for), 7 have died so far, and I have no confidence that the remaining one will last. Obviously I won't be buying any more of them -- I'm feeling pretty foolish for throwing good money after bad by buying all those replacements. Having had no resolution from the company, and no contact for over a month, I decided to post this history of my experience.