MeriplexReviews of meriplex.com

We’ve worked with Meriplex for both managed IT and cybersecurity, and the biggest difference for us has been having one team that can handle both sides of the house. We’re a manufacturer, so downtime is a much bigger deal to us than it might be for a typical office. If our network goes down or there’s an issue at one of our facilities, it can impact production pretty quickly. Meriplex has helped us clean up some of the infrastructure we had accumulated over the years, improve support for our users and locations, and put better security around the environment without making everything harder to use. On the security side, I also appreciate that they explain things in normal business terms. I’m technical, but I don’t need another vendor sending me a 40-page report and expecting me to figure out what actually matters. Their team is good about telling us where the risk is, what needs to be addressed now, and what can wait. They aren’t perfect—no IT provider is—but they’re responsive, they know our environment, and when there is an issue, I know who to call. At the end of the day, that’s what I want from an MSP/MSSP.

Meriplex—it wasn’t that hard to keep us a happy and loyal customer! The IT company you acquired, CPI Solutions, did it seamlessly for years. When Meriplex took over, service plummeted immediately. We were never assigned an account manager, meaning there was no point of contact, no accountability, and no one ensuring our needs were met. Response times became unacceptable, and unresolved issues piled up with no clear resolution. The breaking point came when Meriplex left our entire company down for over eight hours due to a botched firewall transition. Their team was completely unaware of the change and had no plan to resolve it. After hours of waiting with no answers, I had no choice but to seek another IT provider, who fixed the issue within minutes. When I raised my concerns, I was met with silence and indifference. I escalated multiple times, but my complaints fell on deaf ears. And now? Instead of acknowledging their failures, Meriplex has trapped us in legal disputes over termination fees they refused to disclose upfront. They deceptively got us to sign a new contract by bundling existing services into a cybersecurity proposal—without making it clear we were committing to an entirely new agreement. These fees were never mentioned during our 60-day transition period but conveniently surfaced only after we had fully exited their services. Meriplex represents everything wrong with IT acquisitions. CPI Solutions ran a highly responsive, customer-first operation for years. Meriplex had one job: Don’t break what was already working. Instead, they have shown zero accountability, poor service, and predatory contract practices. If you’re considering Meriplex, learn from our mistake and look elsewhere. We would have gladly remained a long-term customer had they provided even a fraction of the care that CPI Solutions did—but instead, they drove us away and are now trying to squeeze us for service fees they will not and were not rendering.

We needed someone to follow the strictest protocols when securing our networks. These horrible people failed to do that and then lies blatantly about how well they did it. Please beware of these ridiculously fake people and their horrible lies. Don't risk your networks. Don't trust Meriplex Communications.