Mercury CardReviews of mercurycards.com

Discontinue the yearly fee of $99.00

I processed my application and have found this card to be odd as the high interest rate is unfounded and when I paid off the card it is not immediate and they take 2 days to process and post payment which is a sketchy process. I have it paid off and do not intend on keeping it.

I never received my card

I have had this card since 2014, 12 years. Their system is outdated. Available credit can take weeks to update after they pull the money out of your bank. My most recent frustration was calling customer service to ask if I made a payment the day of my statement close would it be reflected on that statement. I was reassured it absolutely would if I made the payment on the app before 5pm. I made the payment at 3pm, it was not reflected on the statement. I called and was assured that the balance reported to the credit bureaus would be the updated balance after my payment, not the balance on the statement. That was also false. I called and asked if they could push an updated balance to the bureaus and apparently they can't, even though all of my other credit cards are happy to do so upon request. I am currently waiting on a phone call from a supervisor and will update this review accordingly. No supervisor was available at the time... I'm not even mad, I'm just really disappointed. I've never asked anything of them in 12 years and the first time I do, I'm lied to multiple times, and they made no effort to even pretend to care about customer service or customer satisfaction. In comparison to other credit card companies, it's shocking.

After I pay my balance and close and close account they still charge me 120.00 dollars. This is the worst card I ever had. Is not worth it.

Horrible Customer Service - The issue was not being able to update my contact info on my account due to the two-step verification. From the time she answered the company phone, she was short and irritable. I have been a customer for 6 years, and she treated me like a problem instead of trying to assist. At one point in time, I asked her whether my device had a lag because she kept talking over me. It never got better; she tried getting me off the line without solving my problem. I requested to be transferred, and LuLu was awesome and took care of everything I needed, plus more.

They charge me a $99 annual fee said they mailed me the change which i never received. I complained to the CFPB but they are siding with them, I closed my account but now I find out they are still going to charge me the $99 annual fee until the account is paid in full which I do not think its fair since account is closed. They are horrible do not ever get a mercury credit card they suck big time!!!!

This company is a scam. I didn’t have an annual fee and beginning September I will have an annual fee based on the debt.. I have never been late with on any payment. This is unjust and not fair to any consumer. Everyone is saying the very same thing. I will not be using this card anymore I’m going to work really hard to pay it off. For anyone working on building your credit or with good credit I will not recommend this card. I’ve had this card since 2023 and now 3 years later they starting an annual fee based on the amount of debt I have. The interest rates continue to go up.