Mercury CardReviews of mercurycards.com

I made a purchase to a company (arc marketing, CMG direct) last November. This company hasn't called me, given me an update or returned my calls. I wrote and call Mercury cards to try to get the money reversed. To no avail!!!! They kept saying there was no billing error! It's not a billing error, the company didn't provide a service that they promised. So, I'm out $3500.00!!! Why can't they reverse these charges. What Mastercard is actually doing is calling me a liar!!! MIKE UHRIG

If I could give it 0 stars I would. Never apply for this card, far from helping you, they hurt you more! Terrible customer service, customer service yells at you and treats you badly, they give you unacceptable answers and I spoke with a supervisor who couldn't even give an adequate answer. They drain your money with interest! Stay away from these people!

My experience with the customer services is the most bad in my life, I call many time to the number on the credit card for a technical support and still I can be available to sign in in my account in all my calls were conducted under the same format over and over again without hearing me or seeing in the record of my calls that all this had already been discussed several times before by different representatives of the department.asking me to the same question made me trying sign in requesting for my screen name, filled the information requiere my credit card number, the last 4 number of my SS and my BD, to get the same screen that I got the first time, again to request for a request to forget the password continuon to filled the new password and verified the new password ( I'm already did all this more the 55 times in between all the calls, almost 8 hours on the phone with differents agent ) without to any solution always they hangout, Still no solution to my problem that is to be available to sign in in to my account.

ABSOLUTELY THE WORST EXPERIENCE EVER!!!!!!!!!! Constantly reported a bankruptcy to my credit in error. Like how can you make such an error!!!! Hurt my score over 30pts. Got it resolved, they gave my an increase, and the reported bankruptcy again and closed the card….beyond frustrated!!!!

This is the worst credit company I have ever dealt with. My mother and I have been card holders for over 3yrs never missed a payment and was never late. They put a fraud alert on our account during vacation. I contacted customer service and they are not only a joke but were rude and disrespectful. Finally after being transferred 5 times got to the fraud department were they advised that from the information they researched was different than what my mother (who was on the phone with me) had given them during the application process. Mind you we have had this account for over 3yrs and no late pymts. They closed the account did not inform us and at one point I was told by the fraud department Superviser (Brayln) that my mother could not br my mother based on the info he had found. Basically calling my 85yr old mother and I liars! Not to mention after I advised searching our pymt history and the account the pymts (3yrs straight) had come from was told those pymts are irrelevannt. Definitely a very shady and disrespectful company. Wish I could give them a -10 star rating. Warning stay away! I will spend my money elswhere at a real company like capital one.

I signed up for a Mercury Credit Card in November 2023, initially attracted by the $2,000 credit line. Unfortunately, my experience has been nothing short of disappointing, particularly when compared to other financial institutions I’ve dealt with. In February, my wife and I fell victim to identity fraud, leading to issues with several of our financial accounts. During this tumultuous time, I attempted to manage our finances responsibly, making several advance payments. However, due to my account being locked as a security measure, these payments were returned. This situation led to a cascade of fees, some as high as $33 or more, amounting to over $100 in a very short period. The real blow came when I received a credit monitoring alert indicating my available credit had been reduced by $2,000, accompanied by an adverse credit notice. To my shock, Mercury had closed my account due to the returned payments, causing my credit score to plummet by 50 points. This was particularly devastating as I have maintained perfect credit for the past decade. In June 2024, a final payment of $33.27 was automatically scheduled by Mercury. When this payment was returned, I promptly made a new payment, which cleared immediately. Despite this, Mercury charged me yet another fee of $33.27. When I called their customer service, I spent 20 minutes explaining the situation, only to be told that nothing could be done because my account was closed. I escalated the issue to Ms. Lulu, who reiterated that the bank was powerless to reverse the fee, highlighting a blatant disregard for customer care. In a short period, Mercury accumulated over $133 in fees on my account, seemingly as a revenue grab since I typically pay my balance in full. This experience starkly contrasts with my interactions with Chase, Bank of America, and American Express, where customer service is prioritized, and support is readily available in times of need. I strongly advise against choosing Mercury Credit Card. Their policies and lack of empathy are appalling. They seem more focused on exploiting their customers rather than providing genuine support. There are many credit card companies that value their customers and offer better service without resorting to such punitive measures. I hope my experience serves as a cautionary tale. Choose a credit card provider that will stand by you, especially in difficult times. Mercury Credit Card, unfortunately, will not be there for you.

I am unable to order a replacement card on their website, wasting time. They indicate I need to call up their customer service number and I have a cold and am unable to speak easily. In this day and age, something like this should be something that should be able to be done on the website. Most other cards have a more convenient website. If you prefer using the phone to contact your credit card company, they are fine. If you really prefer to do things online, I would suggest using another credit card company.

I had their credit card for a long time everything was great till I had 10 charges put on my credit card that I didn't make for over $500 and the same charges were put on another one of my credit cards. They took it off then they put it back on but my other credit card removed them permanently and I called three times and got a different story from each person I talked to so I realized they never did anything then they kept telling me to wait and they hit me with interest for 2 months on that. So it's really sad I got scammed twice by the people that charged my credit card then they're charging me interest on that same charges and telling me it could take another 90 days so I paid the card off and cancel it and I got a feeling they never did anything to investigate those charges and it's really sad and pathetic and nobody can tell you the truth about charges that I never made