Sam C.
Deceptive Rebrand & Corporate Software Delivery Failure
CRITICAL UPDATE (Oct 5, 2026): MementoPix President Michael Mondry messaged my personal account directly to defend their broken software delivery. He explicitly claimed in writing: "We were never given v5.5, as all versions of FotoFusion after 5.0 were JUST for the yearbook side of things." This is a complete corporate fabrication. FotoFusion v5.5 Build 508688 (finalized April 14, 2015) was a major, official retail release distributed to standard collage owners under two consumer tiers: FotoFusion Enhanced and FotoFusion Extreme. This update was compiled specifically to address modern Windows memory allocation failures and interface rendering bugs caused by the decommissioning of the old dotScrap servers. The raw engine binary payload for the old v5.0 client measures 20,483 KB. The true, uncompressed v5.5 Build 508688 program executable shifts the footprint to approximately 30.73 MB (31,460 KB) because it completely rebuilt the interface tabs to process image layering and local .Scrap file saving offline. Management is actively rewriting their own software history to hide the fact that their current download servers are distributing a buggy, outdated 20MB file engine wrapper. They are directly refusing to look into their master archives to deliver the stable standalone build verified owners are legally entitled to. WARNING FOR PRO PHOTOGRAPHERS: Provable Fraud & Deceptive Data Practices at MementoPix / LumaPix If you are trusting MementoPix with your commercial workflow, look closely at how they treat verified licensees. President Michael Mondry just claimed in writing to account "sgc3dogsranch at gmail dot com" that “MementoPix has absolutely no affiliation with the former LumaPix.” This is a provable lie. Public patent filings and corporate registries verify that Michael Mondry was the literal President of LumaPix before rebranding. In public forums, Mondry has explicitly admitted: “We never did go out of business... We are quite alive.” They didn't go out of business—they just changed their corporate name to escape legacy customer obligations. Now, their legacy support desk is actively distributing an outdated, buggy 20MB Version 5.0 compilation from 2020 via their Amazon S3 repository, while gaslighting paying customers by claiming the final, stable 30.73 MB standalone Version 5.5 (Build 508688) engine “was never packaged.” I have the complete paper trail, including their 48-hour expiring download ultimatums that purposefully deliver the wrong file payload.. MementoPix leadership: Do the right thing ethically. Instruct your technical team to pull the authentic 30.73 MB final v5.5 core engine file from your master archives and send it to my verified account immediately. Stop hiding behind fake corporate walls to avoid sending a 30 MB file to a paying customer.