UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota.
UnitedHealthcare (medicare.uhc.com) has 27 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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DENNIS
They offer free Uber Rides to your Doctor Appointments. I made an appointment on Tuesday for a Friday appointment. They would not schedule the ride because I missed their IDIOTIC rule of making the appointment 72 hours in advance. I was 1 hour over the 72 hour rule. DO YOU THINK THIS COMPANY REALLY CARES ABOUT ITS POLICY HOLDER? ABSOLUTELY NOT!!
Bradley G.
It's nice to know when your house burns to the ground, loosing everything you own, including your dogs. United Healthcare has your back, Not they have alot to be desired in the compassionate realm. They wouldn't pay for refills, my meds burned up in the fire. It's easy to see, why they are loosing money as well as customers.
Farida A.
Bad service . They don't even reply to your complains anymore.
Mark
Horrible company that refuses to pay their bills. I’ve lost three doctors that will not see me anymore because the bills keep getting disputed and the doctors never get paid. These people are criminals and keeping patients from their doctors, from their medication and from being reimbursed for treatment. The worst insurance company I’ve ever dealt with I have been filing appeals for the entire year of 2024 for three separate physicians.
Rev. Mary W.
I called this morning, about 8:35 am (CST). I wasted about 30 min., trying to get Del to understand what I needed. I kept on trying to get her to transfer me to someone else that could comprehend, but she wouldn’t! She Finally transferred me, after 45 min.,to Princess. The problem: I haven’t been able to use my UCard at Walmart nor Dollar General in Marshall, MO. Then I was transferred to Alia, who told me I had a credit of $13.25, that I had to use today, Dec.1. Impossible! I CAN’t use my card! Then I was transferred to Laziah, then to Raba, who said I had until 12/31. I finally talked to She India. This is utterly RIDiCULOUS! You make ENOUGH money to be able to employ persons who can properly Speak AND understand English! Enough to make a Preacher curse! Rev. Mary L. Williams (660) 886-0100
Daniel S.
Was good three year ago. Downhill ever sense. Customer no services moved out of states. Have to call multiple times to get someone I can understand. Last fall I asked for update plan info. They sent wrong info. Got 7 ucards. They no longer know what they are doing. My senator had done Medicare investigation on my behalf. They lied to Medicare
June
Just spent 2 hours trying to get a prescription transferred to another town & different pharmacy. Web page has choices to transfer prescriptions but they don’t work. Found one page that actually let me choose the new town, but would not let me choose a pharmacy (and put the prescription where I was charged the full price vs insurance covering the entire price). Talked to 2 reps (not in US) and one chat (not in US). The reps had no Clue about how the web page worked or how to solve the problem nor even details about the policy. When asked for an escalation the 3rd time got someone in the US. After 20 minutes she said she talked to the pharmacy department and they “fixed” something so that I could get the prescription (had refills) in the new town but also said I needed the Dr call in a new prescription. What? Just garbage. Advise choose someone else for your health care coverage.
WebReviewer
Another day another denial from UnitedHealthCare. If you were bleeding out on the side of the road, they'd likely claim the tourniquet to stop the bleeding wasn't medically necessary.
