The first MedicAlert ID bracelet I purchased in 2021 was fine--the back side with the engraving was smooth and did not catch on my clothes. However, in 2023 I purchased a MedicAlert dogtag necklace, and the engraved back of the dogtag was so rough that I could not wear it without it snagging on my clothes--even on t-shirts. I notified the company and they said they’d address the issue. Unfortunately, the new ID bracelet I received yesterday (August 2026) is the same poor quality, so the engraved side snags on fabric.
SF
Scott F.
DO NOT RISK YOUR LIFE WITH MEDIC ALERT FOUNDATION
On April 17, 2025, I ordered a QR Code Dog Tag Medical ID Necklace from the Medic Alert Foundation and signed up for one year of their 24/7 Emergency Protection service.
On April 21, 2025, I received an email stating, “Your order has shipped! Please note: Your shipment will arrive in approximately 8–10 business days.”
By May 3, 2025, the product had still not arrived. I emailed Medic Alert’s member services team to report the delay and asked where the item was being shipped from. I’m very familiar with typical shipping times in the area—having spent 20 years mailing packages to and from the neighboring town—and nothing has ever taken more than four or five days. Instead of answering my question, the representative told me to wait a full month before reaching out again. In my experience, only packages coming from overseas, such as China, take that long.
On May 8, 2025, I emailed again to say the product still had not arrived and again asked for the shipping origin. My question was ignored a second time. Once again, I was simply told to wait a month.
When my doctor advised me to get a medical alert ID, it wasn’t a casual suggestion. She made it very clear: without emergency medical identification, I could die.
On May 13, 2025, I informed the Medic Alert team—via email—that due to this experience and the critical nature of the service, I had completely lost confidence in their ability to meet my emergency medical needs. I requested a full refund and the cancellation of my subscription. I also mailed a formal letter outlining my complaint to Karen Cassel, President and CEO of the Medic Alert Foundation.
As of May 24, 2025, I have received no response and still have not received my order. Since requesting a refund, all communication from Medic Alert has ceased. I now have zero trust in this organization and would never rely on them in an emergency.
Given Medic Alert Foundation’s origin story and mission, I imagine there was a time when this was a truly great organization providing an essential service. Unfortunately, my experience suggests they have lost sight of that mission entirely.
