Diane C.
First they overcharged me
First they overcharged me. I told them they overcharged me and to just cancel the order the day after I ordered the hummingbird feeders. They said it was too late to cancel and to trust their product. I kept asking then they expedited and I get the package. The package came from: Jane 3 Lincoln Dr Fairfield, NJ 07004 I open it up and the Hummingbird feeders are not the ones I ordered. There was NO built-in ant moat in the feeders. It was just a big empty space where the ants could go straight down into the hummingbird food. I emailed them that this is not what I ordered and why. They responded with this message: Dear Customer, We're sorry that you're not satisfied with the package you received. According to our company's return policy, we can refund you, but there are two conditions. 1. You need to return the original package, please send the tracking number and the picture of your returned package (show the return address) 2. Once we received the package and checked if the product is in good condition, we will refund you as soon as possible. You can return to the address: 205, Building A1, Bada Industrial Zone, Yongfu Road, Fuhai Street, Baoan District, Shenzhen City, Guangdong Province, China. Since the return requires you to bear the high freight, would you like to keep the product? We can compensate you $6.Please advise. Thank you! I wrote back the product was mailed from the USA State of New Jersey. That I did not get what was advertised. That I had tried to cancel it the day after it was ordered and I wanted a 100% refund. Waiting on them to respond.


