MDHearingAidReviews of mdhearingaid.com

My inside the ear units arrived defective right out of the box and I called immediately. No answer, put in call que but unable to take the return call later. Tried 3 more days (not weekend) 7 days later, 5 calls & 5 emails with NO RESPONSE I am told that even defective items I must pay return shipping if not replacing. Why would I order another poor quality product???? How is this fair??? Stay with brick and mortar unless you want to be paying for broken devices.

My mom bought some of these hearing aids and they weren't working for her. Every time I wrote them to say they didn't work, they just sent instructions on how to operate them. They make it very hard to get any sort of a refund!!! Also, it turned out they had been billing my elderly mom a monthly "service" fee. When I complained about it, I called someone on the phone and said I felt my mother was being taken advantage of. The "customer service rep" said "have a nice day" and hung up!!! Really. They ended up crediting us $10.38 for over $100 in service charges. Nothing for the hearing aids themselves, which are useless. Their product is sub-par and their customer service is even worse.

When the hearing aids arrived, I was having health issues that prevented my going through the "testing." Once I recovered and started using the HAs, they did not seem to work well for me. The coordinator told me I had to use them for 21 days before I could return them. At the end of the period, I still didn't like them. Now I was told that, as I had passed the 45-day period in the fine print, I couldn't return them. So, thanks to the company's duplicity, I am out nearly $1500. Run, don't walk, away from them! (Anyway, you can get much better hearing aids at the same or lower price elsewhere--AmericaHears, for example.