I've done business with MDD for over 7 years now. They always provide support par excellence. Nice guys, never get perturbed or upset by my stupid questions about things that have no relevance to their hosting. Pricing is excellent and they honor it. They always provide solutions for me, whether it's migrating to a new server or changing features. I can't imagine doing business with another host now.
CL
Cliff
Almost immediate support
Almost immediate support, always with relevant docs. They've never left me stranded with excuses. Pure professionals.
DH
Delwin H.
Excellent hosting and customer service!
I'm a web developer and needed a new hosting service for over 100 client websites. I was with my previous provider for over 15 years, but had to make a change, due to a sharp price increase.
I rely on my hosting provider to be a key partner in the success of my business. I chose Plaid Elastic Reseller hosting from MDD, and the server speed is excellent.
They handled the transfer of over 100 websites to the new server in 24 hours. Every question or need that I've had has been taken care of quickly. Ticket response time has always been under 5 minutes.
The value of MDD Hosting is far better than WP Engine, so if you're considering one of the bigger providers, I encourage you to check out MDD Hosting. You'll get customer service that directly cares about your business, and probably pay less as well.
I'm glad I made the switch and am very happy with my new web hosting provider/partner.
PJ
Phil J.
Top Notch Customer Support
Rock solid hosting and the best customer support of any hosting company I've ever used. They're always available to help within minutes, always have a clear solution and a way to implement it. And they do it all with reasonable prices.
IB
Itamar B.
One of the best
I've been with various webhosts over the years. This is the most efficient, user-friendly and value-for-money hosting company I ever had experience with. Been with them for 3 years now and very happy.
LT
Li Ting C.
Effortless
I've been using MDDHosting 's shared hosting plan for 6 years (and counting). And for 6 years, I haven't heard of/received any problems/complaints from end users, (which was not the case with the previous 2 hosting companies I had used.) MDDHosting is so good I actually forget I have a hosting plan with them!
And when I open a ticket, MDDHosting always provides professional, coherent, helpful and fast support, (which again was not the case with previous hosting companies).
BI
Billy
I have dealt with Hosting companies over the years...
I have dealt with domains for MANY years, but it wasn't until I FINALLY found a GREAT HOST that was truly reliable with wicked fast Responses from Support. That's MDD Hosting. I won't tell you how many other (cheap) hosts I tried before I found MDD. The slightly higher fees GREATLY outweigh having to deal with incompatibility issues, downtime and irate customers. I HIGHLY recommend MDD. You will not be disappointed.
RO
Rob
MDD Hosting Has Been Amazing to Work With
As an existing MDD customer, back in August of 2022, I contacted MDD about upgrading my hosting to a newer plan at the then discounted price for new customers.
They informed me that the discount was intended for new customers not existing customers. I pointed out that it did not say so anywhere on their site. They acknowledged this, changed the wording on the site immediately and offered me the discounted price.
Based on some confusion on my end, I was under the impression I could pay for the upgrade when my current plan renewed on Feb 23 of this year. In reality (if I understand correctly) I was supposed to have notified them of my intention back in August.
Today, I contacted MDD and was in communication with Michael (who I believe is the owner). I explained the situation, asked if I could still get the discount and he said yes faster than I could open my email client to get the reply.
He told me to go ahead and add the new hosting plan to my account. There were some back and forth communications with questions I had on my end and the whole process was completed (including having my sites transferred over to the new hosting plan) in under 25 minutes (any "slowness" in that time frame was on my end).
I was amazed! For example, Michael had informed me I should notify him once the transaction was complete. Before I could even type into the support ticket text box that I had completed the transaction, he already had everything on his end taken care of.
I confirmed he would transfer sites to the new hosting then cancel the original plan rather than leaving it to auto renew. He informed me that when he said things were done on his end, it included the site transfer and old plan cancellation.
Seriously, he was getting everything done faster than I could figure out my questions and ask about them.
Working with MDD has been an awesome experience and Michael runs a great company. Check out WebHostingTalk.com for further confirmation. MDD has a great reputation and I can confirm the reasons why.
Oh, did I forget to mention, my new hosting plan is a considerable leap up from my old plan for a great price.