Trevor D.
Absolutely terrible customer service
Absolutely terrible customer service. They DO NOT care about the customers. I had to replace my entire engine out of pocket at 60k miles due to a failed component (camshaft adjusters) which was a known issue on their end. They finally issued a recall for the parts about a year after I had to replace my engine. I tried to get reimbursement for the cost of parts and labor for the parts, not even the whole engine. They denied it as I didn't replace just the parts. THE ENGINE FAILED DUE TO THESE PARTS. MB of Sacramento are the ones who scanned the trouble code and told me what the issue was BEFORE they failed. What was I supposed to do? Sit around and wait for them to decide to issue a recall instead of getting it replaced? I reached out to MBUSA and they stated they "trust their mechanics and they have the final say". Sacramento Mercedes stated to contact MBUSA. They keep pushing me back and forth with no assistance. You'd think Mercedes would take care of their customers, especially for the price of their cars!