MaytReviews of maytag.com

My 18 month old maytag dishwasher bought at costco began to alarm for leaking 2 days after last being used....so we checked it and sure enough was leaking around pump seal. Notified costco but they said it was still on manufacture's warranty so had us contact maytag whirlpool to get service...Waited 3 days for the repair person to contact us but they didn't so contacted maytag whirlpool again only to find out that the repair was scheduled for sunday just past with the repair person that was not to be found in the Sudbury, ON area, so they said they would search for a repair person and get back to me...finally 2 days later repair person called me from Espanola. I sent him the video of the machine leaking and he said he knew exactly which part to order and did so....repeatedly checked with him biweekly to see if they had sent part for 3 weeks and finally he phoned and put a rush on it but still nothing came. Just before thanksgiving weekend he claimed that he hoped it would come next week. Wednesday after thanksgiving I text him to see if he had a tracking number to see if it was even shipped yet ( with no response so I phoned him and it went straight to voicemail)....same day I happened to go to costco and seen they had a bosch dishwasher that I wanted to buy as I was tired of waiting for the repair....decided to explain what was happening to costco service desk staff and they offered to refund me in full if I would return the dishwasher to them so we agreed but couldn't do it till the next day. I text the repair person to inform him of what had transpired and to cancel the repair as it was taking too long....( again no response and no indication that he had seen the text) so to be safe I phoned maytag repair to be sure it was cancelled and told them what had happened....only to be told that the repair had been cancelled by them on the wed before we had even returned the dishwasher...I expressed this was odd as I hadn't even returned it yet, could you tell me why they would cancel the repair when it wasn't fixed and they did not contact me to tell me they were going to do that. Response was she didn't know. At no time did maytag ever try to reach me or inform me of this occurrence or at alone why or if they were unable to repair it and what they would do to make up for it. Needless to say costco made up for this terrible service but I am still left with a lot of questions as to how they think their customers would like to be treated this way....they lost this customer for life. Sincerely miffed Lori

I wish I'd seen these reviews before I bought a Maytag washing machine! I spent $1200 on a washer in Nov 23 and it started malfunctioning a few months later, but it completely stopped working in July. Getting someone out here to repair it has been a nightmare, but several weeks ago, the repair folks decided it was the control board. Fast forward 3 weeks and now they installed the board, but it still doesn't work. Now they think it might be the pump or maybe something else? I'm about ready to take this to the dump and go buy a new machine (non Maytag/Whirlpool) that actually works. The only help I get from their help desk is their lame suggestions to keep trying to repair it over the next few months; note that it takes a very frustrating 45 minutes to ever get through to anyone on that line. I want my money back. Terrible company.

I want to post this review in the hopes that other avoid the garbage that Maytag is selling. I purchased Maytag in the hopes of getting a decent warranty with the product. According to Maytag, they place a 10 year warranty on their particular washer/dryer I purchased. Within the first year, my dryer had a defective part and needed to have service. It was like pulling teeth to get them to honor their warranty. Within six months, the part was bad again and when I contacted Maytag, they only warranted the prior replacement for three months. Folks, if you have ever seen the Tommy Boy movie, this is exactly what they discussed with regards to slapping a warranty on a piece of garbage product. Maytag manufactures garbage and I will no longer purchase another product from them. They may show how durable they are in their commercials, but in the end they are NOT durable! They also may say they have a 10 year warranty, read the fine print. I hope this review is viewed by many people and that it causes a significant loss of sales to Maytag.

My Maytag front commercial loader has a filter for large & small objects that only techs can get to. :( My last Samsung filter that I cleaned regularly was easy to get to. The service today was $195.11. I think Maytag should pay for the repair because of their POOR engineering . :( So much for their oL school brain washing telling US that we won't see a repair person.

Horrible service! We purchased a freezer through Costco. 2 year warranty. Freezer less than a year old and part went bad. By time we realized it (only a few days) everything in our freezer was thawed and at room temp. So we lost everything - all meats & seafood! Their website and other sites shows $250 food reimbursement but they won't honor it. Won't buy from Maytag/Whirlpool again!!

They want you to do everything you can not to call for service. Website maze is almost overwhelming. When you finally get in on a phone, they are nice enough nd no no third world country to deal with. But then, to simply get someone to come and fix my dryer they try to sell you two different “options” each about 1/2 the price of a new dryer. After all that, they can schedule it two weeks out for 1.5 of the local guys. So $150. Where I already had some for $100, which went into the price of the repair. I’m not get a Maytag again. Their reputation has worn out.

I brought a brand new 2022 Maytag washing Dr. ever since I got the machine I’ve been having problems they have come out four different times to try to fix the problem therefore I called their customer service to see if they could help me out in replacing my washing machine because obviously I got the rotten apple in the bunch when they first manufactured it they said they only could give me a 20% off discount on another product made by them I told them I fearTo get another Maytag product because that one might be a rotten Apple also is there anything else I can do to get them to just replace my whole washing machine because of all the defects it has in it

This is the most dishonorable company I have ever come across. I bought a dishwasher from them in November and it worked perfectly for six months. As it was under warranty, they sent repair techs four times, twice to swap out defective pumps, once to reset the control panel and a final time because the dishwasher still isn't working. The repair tech at that time took the temperature at the sink without giving it enough time to run (and did so remotely) and declared that the water temperature was not high enough, even though my hot water heater is cranked up to scalding. He did not check the heating elements. Maytag has told me to pay for a plumber, just to see how high the water temperature actually is and its representative from the corporate office lied to the Better Business Bureau and told them the problem was an installation issue, ignoring the points stated above. At no time was I told it was an installation issue. I will be warning everyone I know away from Maytag/Whirlpool as they are a dishonest, customer-cheating scam at this point. My family already knows to avoid them, having witnessed how they swindle loyal customers.