MaytReviews of maytag.com

My experience with Maytag has been extremely disappointing. My washer, purchased in July 2025, stopped working on September 9, 2025, and I reported it right away. Despite multiple emails requesting service or replacement, the issue remains unresolved. Maytag has repeatedly failed to coordinate with their service partner, Electric Express Appliance, leaving me to chase updates and retell the same story over and over. The lack of accountability and responsiveness is astonishing. As a customer, I should not have to spend hours on hold with the Maytag warranty line—sometimes over an hour at a time—only to get no resolution. Their warranty promises are meaningless when they cannot ensure repairs or replacements are handled efficiently. To this day (and it’s October 2nd!), my washer is still not working. Poor communication, endless delays, and complete disregard for the customer make Maytag a company to avoid at all costs. The Maytag warranty is the biggest joke—I deeply regret buying this washer.

Absolutely the WORST customer service. Made an order over a month ago, and it just keeps saying that it's "Awaiting Shipment". I've done 2 customer 'Chats', for which I had to wait over 30 minutes to make contact with a live person. Also made a phone call for which I had to wait over 30 minutes. My credit card keeps getting charged, too.

⭐ 1 Star (because 0 isn't an option) I am beyond furious. BOTH my washer and dryer broke within two weeks of each other — a ridiculous and completely unacceptable failure for appliances that are supposed to last YEARS. I didn’t buy the cheapest models either, so for both to crash and burn this close together reeks of poor quality and even worse design. After hours of troubleshooting, missed laundry days, and dealing with customer service that seemed more confused than helpful, I had no choice but to shell out over $1000 just to replace them. That’s money I shouldn’t have had to spend, all because the original units couldn’t even do the bare minimum: WORK. This whole experience has been nothing short of infuriating. I’m angry, I’m annoyed, and I’m DONE with this brand/store/manufacturer (whoever's responsible, take your pick — it’s all a disaster). Never again. Avoid at all costs.

Bought a Maytag washer , was lucky to get the first three years before the spin cycle quit except on heavy duty . Then two nights ago it shut right down. Repair guy in says it’s the mother board can fix for $800 but not sure if that’s the only issue. I call Maytag then put in hold a while . Was offered a 25% discount if I order online. Told within 10 minutes my code with come by email for the offer. Get transferred to sales on hold 2hours 18 minutes not wanting to hang up without the code, finally hung up called back n they are closed. Go figure no code, no salesperson no call. Stuck with a broken washer full of our wet stinky clothes Update : was left on my own to order online with the 25% off code after calling back in after the long weekend. Delivery date posted changed as I was doing my order up. Called in says no it goes by order . Right now I’ve been given 4 different delivery dates sent to my email? How can one make plans to be home when we have no idea when it’s coming ?? Last time I order through this company

Bought top recommended Maytag washer in 2021, replacing my mother’s decades old one. That one was great, just tired. One I bought was the worst. Grinded and squealed like an Everglades jet-engine airboat! After about 2 years it all went downhill. Now it no longer washes or spins. It will take 5 weeks to get someone to look at it. Got no help from customer service, just emails telling ME how to troubleshoot. Silly people…as if I could begin to fix it! To me, Maytag has lost its purpose and pride snd seems to be content to sell junk.

Maytag washer less than 6 months old broken for second time. Maytag customer service is terrible. The "live chat" on their website is not live at all. It's an AI bot that uses prompts and you never chat with a human. When it cannot answer your question it cuts off the chat. If you call the number you will stay on hold for hours. Often the phone line will cut off and say it's after business hours and they are closed when it is not after business hours. Maytag needs to hire real people and stop with the AI BS.

Avoid buying this washer—or any appliance—from Maytag. We’ve had ours for less than a year, and it’s been a nightmare. I paid for the extended warranty, but service is slow, unreliable, and completely frustrating. They schedule repairs, then don’t show up, and tell you it’ll take another 72 hours just to follow up. At this rate, we’re going two weeks without a working washer that cost over $1,000. The extended warranty is a joke. Without it, good luck speaking to a real person. With it, you’re paying $6 a month for no-shows and zero accountability. Total waste of money and time. I’ll be posting this review everywhere this washer is sold so others don’t go through what we did.

I bought a Maytag washer from Maytag/Whirlpool in March 2025. Within 4 days, it started power by itself and recycling washe. Despite reaching out to customer service and filing a BBB complaint, Maytag offered no help, no replacement, and ignored their warranty. I would not recommend this brand based on their poor product quality and refusal to stand behind their appliances. Buyers beware!