MaxxairReviews of maxxair.com

Not a terrible hold time, 16 mins at 9:30 am, but tech support agent was short, rude, and couldn’t care less. I attempted to explain the issue, to which he cut me off and said “is there a question in here somewhere??” I was quite surprised at the attitude and lack of assistance, I’ll just figure it out on my own.

45 to 60 minutes to have a support call answered. Support tech quickly diagnosed issue with fan and said he would ship the part. I asked for tracking of shipment and he said he 'doesn't have time' to get tracking info and send it to me. Package did arrive 10 days later and it was the wrong part, not diagnosed correctly and now I am sitting here at 43 minutes ON HOLD waiting again for a support rep to answer my call. WORST SUPPORT ON THE PLANET!

I recently emailed Maxxair to ask about a replacement lid for our fan. They were rude, unhelpful and totally did not care. I asked if I could buy a replacement fan lid and get them to send to me as it's impossible to find one. They said NO. They gave me a few links and told me to search them. I had told them it's impossible to find a lid, they just did not care. If you need a fan their are others out their with better service, because when you need help that is when you find out to late. Don't bother with Maxxair if this is how they treat you.