MaxLife is a pioneering health and wellness company committed to delivering personalized and effective weight‑loss solutions. We specialize in advanced, clinically guided treatments including Semaglutide and Tirzepatide, and pair these therapies with comprehensive, client‑centered care to help you reach your health goals safely and sustainably.PricingTirzepatide: starting at $120/moSemaglutide: starting at $89/moContact MaxLife to schedule a consultation and learn about personalized treatment plans, eligibility, and any available financing or package options.
MaxLife (maxlife.com) has 556 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
maxlife.com
Website
maxlife.com
Category
Personal Care
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If I could I would give MaxLife 0 stars. The first five months my wife took the medicine was ok, but the last three months have been awful! The first of the three months the product was over two weeks late and the past two months our credit card was charged on time, of course, but no product has been delivered in June or July. My wife has been texting, calling, and leaving voicemails everyday for a week with no response to any of her messages. This is 100% Unacceptable…you have no problem taking our money, but can’t and won’t deliver the product promised to us when we signed up eight months ago! All we ask is for you to do the right thing!!
Response from MaxLifeJul 13, 2026
Hi Darrell,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this experience has caused both you and your wife. We understand how disappointing delays and communication issues can be. Our team is already working directly with your wife to resolve her account as quickly as possible, and we're committed to seeing this through until everything is addressed. We appreciate your patience and the opportunity to make this right.
JA
Janessa A.
Just be careful and read the fine print
Just be careful and read the fine print because they WILL send you medication that you didn’t ask for and will say oh well you signed for the terms in case we couldn’t get the regular doses you’ve been getting. Also if you do a 3 month or 6 month payment up front that’s NOT it make sure you def no longer want it after that time frame and let them know immediately or they will still take payment anyways. I started the shot with them in March 2026 and lost little to NO WEIGHT. I ONLY LOST 5 pounds at most within a 3 month period of their medication, and when I told them I didn’t want the one with added b12 they didn’t care. All they want is their money. Previously I was getting the script through my doctor and I had significant progress. The communication process is horrible. My experience hasn’t been the best. I do NOT RECOMMEND
Response from MaxLifeMay 30, 2026
Hi Janessa,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about your frustration and understand why you feel disappointed.
Our goal is always to provide clear communication regarding treatment options, subscription terms, billing schedules, and medication availability. We recognize that your experience did not meet those expectations, and we take your concerns seriously. We understand that changes in medication formulation, questions regarding ongoing billing, and concerns about treatment results can be particularly frustrating when they do not align with your expectations.
Weight loss outcomes can vary significantly from person to person, and we understand how discouraging it can be when your progress differs from what you previously experienced under another treatment plan. We also understand your concerns regarding the formulation you received and your preference not to use a medication that included B12.
While we cannot discuss specific details of your account publicly, we want to note that our team is already actively working with you to review your concerns and find an appropriate resolution. We appreciate the opportunity to address these matters directly and are committed to ensuring all questions regarding your treatment, billing, and service experience are thoroughly reviewed.
Patient satisfaction is important to us, and feedback such as yours helps us identify opportunities to improve both our communication and overall patient experience. Thank you again for bringing these concerns to our attention, and we look forward to continuing our conversations with you privately as we work toward a resolution.
MB
Miriam B.
I’m not even sure if this is a valid…
I’m not even sure if this is a valid company after many phone calls with no return by the company they charge my credit card and after many phone calls again and text. I still hadn’t received my medication after waiting for three weeks. I called my credit card company and I canceled the commitment and beware this company. I’m not even sure as valid the customer service you have no website to communicate with people. All communication is done by a text or a promise to call back which the callback never happens. I would suggest going to a different company buyer beware.
Response from MaxLifeMay 26, 2026
Hi Miriam,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration, stress, and inconvenience you experienced regarding communication, billing, and the delay in receiving your medication. We understand how concerning it can feel when expectations are not met, especially when it comes to your healthcare and treatment plan.
We want to assure you that MaxLife is a legitimate medical weight loss program, and we regret that your experience did not reflect the level of service and responsiveness we strive to provide to every patient. We recognize that delays in callbacks and inconsistent communication caused understandable frustration, and we take that feedback very seriously.
Our team is currently working directly with you to fully review and resolve the situation, including your order status, account concerns, and communication issues. We understand that better communication and follow-through are essential, and we are actively working to improve those areas.
We truly appreciate you bringing these concerns to our attention, as patient feedback helps us continue improving our processes and patient experience. We remain committed to resolving this matter promptly and professionally and hope to restore your confidence in our team.
AW
Andrea W.
They are scamming my NPI Number
I, Andrea Williams, NP, do not have a DEA. I am not affiliated with, employed by, or supervising clinical services at Maxx Life Health Care Clinics, 1540 Pennsylvania Ave, McDonough, GA 30253 (Suite B is listed specifically for the healthcare/clinic side of the facility) since March 2026.
Any ongoing advertising or future billing, prescribing, clinical documentation, or representation of medical services utilizing the name or NPI of the Author by Maxx Life Health Care Clinic is entirely unauthorized, fraudulent, and a violation of state and federal law.
Response from MaxLifeMay 18, 2026
Hi Andrea,
Thank you for bringing this matter to attention. However, this review appears to reference a different organization and concerns related to Maxx Life Health Care Clinic in McDonough, Georgia, not our company.
We are not affiliated with Maxx Life Health Care Clinic, Andrea Williams, NP, or any clinical operations associated with that organization. For matters involving alleged unauthorized use of credentials, billing, prescribing, or representation of services, we recommend contacting the appropriate organization directly or reporting concerns to the relevant licensing and regulatory authorities.
To avoid confusion for future readers, we respectfully request that reviews intended for another business be directed to the correct company profile.
AG
AG
Terrible!! Hard to cancel so they auto charge you!
Terrible!!! They lock you in a contract and renew automatically charging you. You have to call to cancel and every time you call nobody answers the phone because all operators are busy. Scam company! Go elsewhere
Response from MaxLifeApr 30, 2026
Hi AG,
We’re sorry to hear about your experience and understand how frustrating this must have been. We strive to be transparent about all terms, including contract length and renewal policies, which are provided during sign-up and in your agreement.
To clarify, once we receive your information and it’s ready to be submitted for medical approval, payment must be secured. After approval, typically within 1–2 business days, your account is activated, and medication is delivered within 5–10 business days.
We also apologize for the difficulty you experienced reaching our team by phone. That’s not the level of service we aim to provide. Our team did attempt to contact you to follow up and explore options such as price matching, in case cost was a concern.
At this time, your account has been successfully closed. If you have any additional questions or need further assistance, please don’t hesitate to contact us at [email protected] or (949) 704-1000. We’re here to help.
Thank you for bringing this to our attention.
CS
C S.
After having problems with customer…
After having problems with customer service in the past, not responding, I canceled my account. According to their contract, I had to keep them for an additional 30 days. That's fine, I should have been charged and had my medication refilled on the 20th. As of the 25th, I hadn't heard if they had my refill on the way. There is no portal to check on this. I contacted customer service, and the next day I received a reply that the system had deleted my payment method and that they couldn't charge me, so my medication wasn't sent out. Then, like magic, the next day, the system suddenly had all my payment information again. The medication would be sent out, however the 29th is my shot day. I do not have my next shipment of medication. Yesterday, March 31st, I asked for an update on shipping. I still have no answer. Tomorrow is Thursday, so I'm sure I'll miss my shot again this week. This company charges way too much to not get the medication to people on time. This is ridiculous.
Response from MaxLifeApr 9, 2026
Hi CS,
Thank you for taking the time to share your experience. We’re very sorry for the frustration and inconvenience you’ve encountered with your refill and the delays in communication.
We want to acknowledge that our team has already been actively reaching out to you directly to resolve this matter and provide updates regarding your shipment. We are continuing to follow up and remain fully committed to getting this resolved for you as quickly as possible.
We understand how important it is to receive your medication on time, especially for a scheduled treatment plan, and we sincerely regret the disruption this has caused. Your concerns about communication and consistency have also been noted and escalated internally for review.
We’re here and still working to make this right. Please continue to respond to our messages so we can ensure your medication needs are fully taken care of without further delay.
AA
Ann A.
Astonished this company some how
Astonished this company some how
Got into my account$270.0 03/09/2026 fraudulent never heard of company contacted police BBB, BANK I'm 75 no car. Stop immediately all charges including further theft! Accounts been closed.
Response from MaxLifeApr 9, 2026
Hi Ann,
Thank you for sharing your concern. We take matters like this very seriously and want to reassure you that we do not process or access accounts without a verified customer relationship and authorized transaction history.
We understand how upsetting this situation must be, and we encourage you to continue working directly with your bank to investigate and resolve any unauthorized charges. If your bank has any questions or needs to contact us for verification, we are fully willing to cooperate and provide any necessary documentation.
We also recommend reporting this through the proper financial dispute channels, as they will be able to trace and resolve the transaction most efficiently.
While we are unable to locate an account associated with the details provided here, we want to help in any way we can if further clarification is needed. Please have your financial institution reach out to us directly so we can assist them promptly.
KG
Kimberly G.
Horrible customer service
Horrible customer service. I bought 3 months worth and only received 2. I also had some questions on the dosage. I’ve called 3 times and emailed them. No call back and no email response.
I feel like I’ve gotten ripped off. I can’t believe a company would treat their customers this way.
Don’t buy from MaxLife!
Response from MaxLifeApr 9, 2026
Hi Kimberly,
Thank you for sharing your feedback. We’re very sorry for the frustration you experienced, and we understand how concerning this situation must have felt at the time.
We want to note that this matter has already been addressed and resolved directly with you by our team. We appreciate the opportunity to clarify your order and answer your questions regarding dosage, and we’re glad we were able to connect with you to make things right.
We also apologize for the delays you initially experienced in getting a response. That is not the level of service we aim to provide, and we are actively working to improve our communication and response times.
We value your feedback and the chance to resolve this with you. If you need anything further, our team remains here to help.
