Tan L.
⭐ 1 Star
⭐ 1 Star — Extremely Disappointing Experience. Parents, Beware! I strongly advise parents to think twice before enrolling their children at the Russian School of Mathematics (RSM), especially when it comes to student support and tuition refunds. 1. Lack of Genuine Concern for Students’ Progress Based on my daughter’s experience, the teachers seemed more focused on delivering lessons than ensuring students actually understood the material. There appeared to be little concern about whether students were keeping up or truly learning. For a school that charges substantial tuition, this is extremely disappointing. 2. An Unacceptable and Frustrating Refund Process We followed the school’s refund policy and notified them of our withdrawal two weeks before the semester began. Despite complying with their requirements, getting our tuition refunded turned into an absolute nightmare. Over the course of more than TWO MONTHS, I called the school four or five times. Phone calls frequently went unanswered. On the rare occasions when I reached someone, I was repeatedly promised a refund and written confirmation by email. Not once did they follow through. No confirmation emails. No refund. Just empty promises. The staff’s attitude toward resolving this issue was often dismissive and unprofessional. It genuinely felt as though they were deliberately making the refund process as difficult as possible, hoping we would eventually give up. 3. A Warning to Other Parents: ALWAYS Pay by Credit Card! Fortunately, I paid the tuition with a credit card. After more than two months of getting nowhere with the school, I finally contacted my credit card company. They promptly helped me initiate a charge dispute. My advice to other parents: NEVER pay tuition here with a payment method that offers limited dispute protection. Use a credit card, keep records of every communication, and don’t rely on verbal promises. A reputable educational institution should care about its students AND honor its own refund policies. Based on my experience, this school failed on both counts. I am extremely disappointed by the lack of accountability, professionalism, and basic customer service. Parents deserve to know what they may be dealing with before handing over their money.



