Martial GearReviews of martialgear.com

Never shipped items. No response from store on email or contact form. No phone number. Had to file dispute with credit card.

I placed an order on Oct. 25, 2023 for a Bo Staff. As of today, Nov. 20th, received nothing. No Staff, no response to my 4 request for information, NOTHING!!! What can I do?

I have not gotten my order !! The company do not answer my email as of yet. So that sucks as so I'm like most people The company is not a good one. Will not order from them and will tell not order from them.

I bought a Taiji sword from Martial Gear. This sword was poor quality and I wanted to return it. I emailed Martial Gear four times and (after a lot of research in finding an actual phone number) called. NOTHING. NO RESPONSE. Also, beware of their return policy of being responsible for mailing back merchandise and being charged a 20% reshelving fee. Definitely, customer service was not a priority. I had to have my bank reverse my payment, before they emailed me. BEWARE!

I wish there was such a rating as 0 stars or less. It has been two weeks since I have placed my order and I cannot even get a shipment verification, or answers to email requests that I have sent. I have contacted the Chamber of Commerce in Nixa, MO., and they have not even heard of this company. After enough research I did find that P.O. Box 1895 as they have listed is a valid P.O. Box even though the Postal Service would not verify it did belong to Martial Gear. After more headaches I did finally find a phone number of (877) 873-8530. Now whether this is valid or not remains to be seen because it is always and I do mean always busy. I ahve even called a couple of DoJos in the area, nothing favorable to report either. So it is my considered opinion that website and the company are both SCAMS. BUYER BEWARE!

Unresponsive customer service. Item never received. Had to call my credit card company to reverse the charge. Purchase from this vendor at your own risk!

Absolutely horrible customer service!! I would leave negative stars if possible. I've been trying for several weeks to get in contact with someone, ANYONE, about an order they show as delivered, but was not. They have no way to contact anyone. Apparently because this is a scam of a company. Avoid it!

I placed an order through this site and expected my delivery 5-7 days later as the site said. After a week of not receiving an email about shipping, I checked my bank account to make sure the item was actually ordered and I had been charged so I thought shipping was just slow. There is no phone # or email to contact this company. After 3 weeks I was basically thinking I got ripped off. I checked my account again and there was no charge from the company. I have no idea what is up with this company, but they are horrible with communicating with supposed customers.