ManekicasinoReviews of manekicasino.com

Response from ManekicasinoApr 30, 2024

Hello Marion, We're sorry to hear about the trouble you've experienced with verifying your account and the lack of response from our customer service team. Due to high volume, our response times may be longer than usual, but we're working hard to address all inquiries as quickly as possible. Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay. We appreciate your patience and understanding. Please provide us with your email address associated with your account so we can investigate this issue further. Kind Regards, Maneki Casino

Response from ManekicasinoFeb 16, 2024

Hello Dominik, We're sorry to hear about your experience and appreciate you bringing this to our attention. As a gesture of goodwill, we offer free spins and bonuses based on gaming activity. Your eligibility for additional benefits is reviewed based on your gameplay. If you'd like to inquire about any available freebies, please get in touch with our customer service team, and they'll be happy to assist you. It's important to note that the more you deposit and play, the more freebies you may be eligible for, as our loyalty program rewards active players. Our promotions team regularly creates unique weekly deals, which you can find in the Promotions tab after logging into your casino account. Please ensure that you've selected YES to receive these offers and that your auto bonus is activated. If there's anything specific you'd like us to look into or if you have any other feedback, please let us know. We're here to help! Kind Regards, Maneki Casino

Response from ManekicasinoDec 9, 2023

Hello, M. S. Please accept our apologies for answering in English. We want to express our sincere apologies that your time with our platform did not meet your expectations. In gambling, as you know, success is not guaranteed, and outcomes are subject to chance. While there are no assurances in gambling, we encourage you to consider exploring different gaming strategies and trying your luck with various game providers. Our platform offers a variety of gaming options from multiple providers, each with its unique offerings and odds. A change in approach might bring a fresh perspective to your gaming experience. To assist you further, our 24/7 customer support team is available via live chat. They would be more than willing to discuss your situation, offer insights into different gaming options, and may even provide you with a bonus to enhance your gaming experience. We value your feedback, and we are committed to continuously improving our services. If there's anything specific you'd like to share or discuss further, please don't hesitate to contact our support team. Sincerely, Maneki Casino

Response from ManekicasinoOct 28, 2023

Hello andris lapsa, We're truly sorry to hear about your disappointment. We understand that gambling relies heavily on luck, and outcomes can vary significantly. It's important to note that our casino maintains a high Return to Player (RTP) rate to provide a fair gaming experience. While it's unfortunate that you didn't have a positive experience with your free spins, we encourage you to explore different gaming strategies. Our diverse selection includes live games, alternative game types, and games from various providers, which might offer a different gaming experience. Sometimes, a change in strategy or trying out different games can lead to more favorable outcomes. We genuinely hope you give us another chance to provide you with an enjoyable and rewarding experience. If you have any specific game preferences or need assistance with choosing a game, please feel free to reach out to our support team in live chat. We're here 24/7 to help. Sincerely, Maneki Casino

Response from ManekicasinoOct 27, 2023

Hello Polly, We deeply regret the inconvenience you faced regarding your recent withdrawal attempt. We've carefully reviewed your account, and we are pleased to inform you that your withdrawal has been successfully processed. We genuinely apologize for the lack of assistance you experienced from our support team. To avoid any similar incidents in the future, we recommend you use the Bank Transfer as an alternative payment method in case any tech issues occur. Thank you for your understanding and patience. Your satisfaction is our utmost priority, and we're here to assist you at every step. Sincerely, Maneki Casino

Response from ManekicasinoJul 14, 2023

Hello, Giuseppe We sincerely apologize for the inconvenience caused, and we would like to extend our apologies for the situation you have experienced. Please be assured that we take your feedback seriously, and we are committed to addressing your concerns promptly. We understand that you encountered difficulties with our support team, and we deeply regret any delays or lack of response you may have experienced. Rest assured, we will thoroughly investigate this matter and ensure that all relevant departments are informed about your feedback. To assist you further and understand the issue with your withdrawal, we kindly request you provide us with your full name and email associated with your account. This will allow us to review your account details and investigate what might have gone wrong with the withdrawal process, especially since you mentioned that your account has been verified. Use this email address to provide the information: [email protected] We genuinely appreciate your patience and cooperation. Once again, we sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback, and we will take the necessary steps to address the issues raised. Sincerely, Maneki Casino

Response from ManekicasinoJun 23, 2023

Hello, Chillzone31 We apologize for answering in English. Thank you for your feedback. We appreciate the opinions of our players regarding the games that we propose. As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed. The RTP can vary from game to game, but still, it's high and also depends also on many factors like the sum of a single stake or general game strategy. We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know. Sincerely, Maneki Casino

Response from ManekicasinoJun 23, 2023

Hello, Alicia Marsdin Thank you for putting this together. We are sorry to hear that you have had not the best experience that we tried to provide you. We completely understand your disappointment. Yet, as you know, passing the verification is part of the withdrawal process. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly. Additionally, all payment methods utilized should be confirmed as a license holder obligation. We would like to look into this for you and be able to investigate what is needed. Send us your full name and account email, and we'll look into your case to help you with this matter. Sincerely, Maneki Casino