MandukaReviews of manduka.com

Refund takes 1+ months. Customer service will “escalate” it, but still waiting double the time they already suggest on their website for refunds (15 days).

My package arrived with most of my package empty. 3 missing items. No mat, just the mat carrier. They stopped talking to me and blamed it on DPD.

Order placed on 31st august, it was sent back to Manduka once and was told it would be sent out again and they confirmed my delivery details. Within a day DPD tracking said it was being returned to Manduka yet again. I have spoke to DPD who confirmed they couldn’t speak to me as they don’t have the correct security access as they don’t have my delivery details correct although they were provided correctly and confirmed by Manduka. Still awaiting the item after 2 weeks.

They wouldn’t publish my review so I am warning people however way I can. If I could leave -5 starts I would. The company peddled their defective product (unusable due to slippery nature) and then refused to take their defective product back. The reply I got gives off the feeling I am being punished/discriminated against because I am a British customer, so DO NOT buy if you are in UK they refuse to treat you like a normal customer, despite happily taking your money.

The "Manduka" recommended my friend as the best mat. I found a mat that interests me on the website in two categories: 1. YOGA MATS --> PRO SERIES --> PRO - 6MM, 2. SALE --> MATS and I decided why pay the regular price when I can buy the same mat with a discount, but then everything went wrong... Ok, I ordered a mat as a gift for my wife. from the "SALE" category without expecting that such a level the manufacturer can use tricky tricks. I was waiting 7 days when my order was delivered to me ( good time for delivery for EU countries). I was very very surprised when I unpacked this mat, it was with with big defect ( the hole in mat was 1cm approx). Ofcourse I asked the support what I should do with this defective mat, and answer from support was very strange, literally what they answered me: There was no picture attached in the e-mail so I can’t say with certainty if your mat is defective, but I can see that you have purchased an Almost Perfect . Whaaat??? What is it "ALMOST PERFECT? Correspondence took me a lot of time to find out that defective products are being sold in the "Sale" category: 1. 77.00 EUR, 2. I was pay additional fee for return label 5.99 EUR, Total I payed for defective mat: 82.99 EUR. Ok, I requested a full refund, and I made an new order and pay now 110.00 EUR The difference with products from "Sale" category "Almost perfect" only 27.01 EUR 1. I spent my golden time, figuring out the reason why I got a defective mat. 2. I spent time sending it back 3. I spent 5.99 EUR and time sending back this defective mat 4. I spent time on a new order 5. And one more piece of mate slips like an ice cat during each workout. I did not expect such negative communication from support "Manduka", the "Sale" category should be called "Mats with defects", and not marketing tricks that the "ALMOST PERFECT" goods are sold in the "Sale" category, I attached a photo what kind of product is for such money under the name "ALMOST PERFECT" ! Communication with Manduka left me with negative experience. I do not recommend this company as a responsible company; their level does not correspond to reviews and recommendations. I hear only words from support we are very sorry, sorry, no any compensation for my first order and my lost time!! I wanted to make another order for a good amount on Manduka website, but I changed my mind and made an order with another manufacturer who did everything professionally and quickly and without such problems! Thank you

Terrible service in Europe. They use the cheapest delivery company - impossible to contact and they claim to have attempted delivery when they haven’t. To return anything, you will find no information at all on the website. You have to call the helpline, where some American goes off to investigate and then gives you a Belgian PO Box address. Recorded delivery to which from the U.K. is not cheap and you have to pay for. And then....nothing! Six weeks of chasing later, the refund finally arrives. Returned because, of course, the product doesn’t live up to the extravagant claims they make for them - and they should possess for that price. Avoid.