Leslie
The customer service is FANTASTIC!!
The customer service is FANTASTIC!!! I ordered the wrong type of register believing I’d ordered one for a return vent. I thought the front would easily pop off to change the filter. What arrived was a beautiful register cover that screwed into the wall. I emailed to ask about the other parts only to be told I ordered the wrong vent cover. I thought I was stuck with it but they offered to take it back and make the same one in the style I thought I’d ordered. I returned the vent and emailed the tracking number so they knew it was on the way. They received it a day early and contacted me to make payment for difference of the cost of the vent cover. They also gave me 10% off! I’m the one that messed up! I’m super happy that I’ll get what I wanted and that worked with me to make it happen. The website should be a little more clear about what consumers are ordering. I found them googling what I wanted then I went back to their site and thought I’d found what I googled. As a non-contractor making this purchase, it gets confusing looking at the different options and you can end up ordering the wrong thing. Or maybe I’m the only idiot that can’t figure out the site. Anyway, great company to work with it! Can’t wait to get my decorative return air register in and on the wall!!
Response from Majestic Vent CoversSep 17, 2018
Leslie, Thank you so very much for the feedback. It's something we'll certainly take into consideration. I'm happy we were able to solve the issue without too much hassle on your end. Thanks again for your time!


