MailwishReviews of mailwish.com

The service is very bad, I subscribed for 1 year for 2 accounts, only used it for 2 months and it was suspended for no apparent reason. without any compensation/refund. Important data is also not returned. Please be careful when using this service

NEVER use this service. A few months ago I read an advertisement and bought their service. It doesn't work 90% of the time! The support constantly lies and tries to accuse you of sending spam or other violations. Don't give them destroy your business!

So you are in for a business email service, get promised a 99,99% uptime and a lot of other too good to be true perks. Reality: downtime is occurring daily, sometimes for hours. After a few months, it went down for days without any notice (we used Gmail for the account) We complain, get ignored, the usual runaround and in the end they admitted they had a server issue. Took days to resolve and never got completely resolved. When I told them I could not accept it they threatened to terminate the account. Which in the end they did. Obviously these buggers did not fool me as I did not react so they thought they won, moved the email system to our own server and called them out again and as you could guess, terminated on the spot.

I'll start by saying I'm not happy to leave a 1-star review for anybody. And I really hoped to have a good experience with Mailwish because I like plucky startups who try to provide an alternative to much bigger, more established and dominant companies. Sadly, it didn't go that way, and here we are. That said, I am going to try to be charitable in my review. I signed up with Mailwish about 3 months ago on their lifetime plan. Early on, things were going pretty well, and I was pleased. However, in the time since, I have experienced three major outages. In the case of the first two, I was informed only after reaching out to support that these were "upgrades" and the service would be back online soon. In my experience, an upgrade that is not announced in advance is not an upgrade but an outage. And "soon" is not a sufficient answer when a mission-critical system is unavailable. In the third case, it was indeed an upgrade, announced SHORTLY in advance. However, the process was so badly mishandled that I was unable to access a considerable amount of my data for DAYS. During this process, I have learned and observed the following: 1. Mailwish operates two servers (not data centers... SERVERS): one dedicated to US accounts, and the other dedicated to the rest of the world. 2. Over multiple tickets and chats, I have only ever had contact with ONE individual, who is definitely not available 24/7 (nor should he be!). There was a single exception where a second support agent responded to the ticket, but then it was picked back up by the first guy. 3. From the outside, there does not appear to be any sort of multiple redundancy or backup system.... both of which are essential standard IT practices. Mailwish promotes itself as a business email platform. BUSINESS email. This is a fundamental component of any businesses infrastructure, and reliability is ESSENTIAL. Now here's where I get charitable. I don't feel it's appropriate to badmouth the people behind Mailwish. I sincerely believe they come with good intentions and are working hard to serve their customers. But my impression is that Mailwish is under-staffed, under-funded (weigh what they are charging versus what they are attempting to deliver... the model is not sustainable without quality suffering), and unfortunately lacks the experience or infrastructure to achieve what they are promising. And that's unfortunate. I've thought long and carefully about writing this review, and I take no delight. However, if you are serious about your business, then you will want an email provider who you can count on for uptime, transparency, and reliability. Mailwish is not that provider. You'd be well advised to steer clear and place one of your most mission-critical systems with a larger provider who is well-established, fully staffed, and has the infrastructure and expertise to ensure that you can count on your email always working. Unfortunately, this is a case where you get what you pay for. Don't be swayed by bargain basement pricing. Prioritize your critical systems and make the investment accordingly.

This service is a complete joke. Who knows how many emails I have lost over the months and I am trying to run a business but I can't because every other day my email is down and I have to wait for support to fix some bs new problem. I paid for the lifetime plan and really wish I could just get a refund and move on.

Its just scam their service is less than useless. someday they will not let you use their so called unlimited email service and will tell you to make only 10-15 emails because it is their service and they can what ever they want.

As a current customer using Mailwish for email hosting for all my clients, here are my thoughts: ✅ Pros: - Good Price: The service is affordable and fits well within my budget. - Friendly Staff: The staff are always friendly and helpful, which is appreciated. - Helpful Chat Function: The chat function has been very useful for getting quick help. ❌ Cons: - Frequent Mail Server Downtime: The mail server goes down often, causing significant disruptions. - Incorrect DNS Record Tutorial: The DNS record tutorial contains wrong information, making it impossible to verify my DNS records correctly. - SMTP Issues: The SMTP service goes down frequently without any notice to customers. - Access Issues: I often cannot access and log into the Mailbux website. - Ineffective Customer Support Responses: Customer support always says, "The issue is expected to be resolved soon," but problems persist. 👉 Final Thoughts: I am very disappointed with the current state of their services. I would like to buy a lifetime plan, but I can't trust them for the long term right now. If their servers become stable, I will reconsider and update this review accordingly. Thank you!

Not even a single day I have not experienced that the server is down. One of the cheap service I have ever seen, I would suggest please find a better email service provider otherwise I guaranteed you will repent for this service.