MailWish is a Business Email Provider, at our core, we focus on providing high-quality business email hosting solutions that are both reliable and cost-effective. Our goal is to offer you the best and most affordable business email solution available. Powered by CloudWish and operates under the registered company name CloudWish LLC.
Mailwish (mailwish.com) has 88 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
mailwish.com
Website
mailwish.com
Category
Internet & Software
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I'm going to make a sincere and honest recommendation: stay away from this garbage service, it's the worst. They kept changing platforms, switching MX, and now, with the latest change, we're left without service. The emails are empty, as they were when we had emails on the server. All the forwarding emails have disappeared, and we've had days without service. The support is useless. So, look for a reliable company; they're not trustworthy. Read all the bad experiences and you'll know. And days without service are the worst.
CC
Chris C.
It the 7th day downtime for me
It the 7th day downtime for me, entire company cant access email due to the recent migration and entire operation has been handicapped.
The client login cant be access as the password has been change too.
Had send ticket to support and tons of email but no no avail!
*On day 14th,
finally retrieve back account only to find out old email has been totally wipe out...
Received the following "EPIC" response:
Hello
We noticed the restoration has already finished - you don't see your data?
Best regards,
Raviv G,
* On Day 26th
Data still missing from before without any response regarding data recovery.
IE
Ibrahim E.
Extremely Disappointing – Total Service Failure and No Support
We’ve had an absolutely terrible experience with Cloudwish. Their email hosting service went completely offline — not just temporarily, but for days. None of our email accounts worked, not even newly created ones. Even worse, the main reseller account was inaccessible, and to this day, they haven’t responded to our urgent support requests.
We’ve received no explanation, no timeline, and no apology. Our business and our clients suffered severely because of their complete failure in both service and communication.
We can no longer trust this provider. If you care about stability and basic technical support, stay far away from Cloudwish.
JP
JEAN-PHILIPPE G.
Very bad expérience
Very bad expérience
Cloudwish is a big scam
Cloudwish is only good to charge your crédit Card
Inexistant service
Spam is unsolicited mail. But all my clients have solicited our emails. Before saying anything, you should think a little. But obviously you have to start by having a brain.
Response from MailwishOct 19, 2024
We’re sorry to hear about your experience.
However, upon reviewing your account, we found violations of our terms, specifically related to **spamming**, which is against our policies. As a result, the account was terminated. We aim to protect all our users from malicious activity, and unfortunately, a refund is not available in cases of policy violations.
OC
Olisan C.
If I am a reseller I do not apply for a refund
The reseller program does not apply for refunds, and I also have unrealistic arguments for asking for a refund. No sir, they are not unrealistic arguments, THEY ARE VALID ARGUMENTS, it's just that you are running a camouflaged campaign for something that is not true. I will not give any more details, you can expose them to the public if you want. But taking into account that I am not the only one who has given you a bad rating, then the problem is neither the resellers nor the customers, the problem is there, solve problems, innovate, and then write to me to delete this review, which I repeat ARE VALID ARGUMENTS. And those who see this rating, keep scrolling, I am not the only one.
_
UPDATE
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No sir, we did not use any tactics nor had we requested a custom configuration with any DNS nor should any other issue be addressed, the only issue that should be addressed and what you should worry about is that your email system is not working, for example, look at the other reviews. To make it public knowledge, this "company" blocked my service the same day I asked for a refund, also, I didn't say that I was giving them 72 hours to receive my refund, you are misusing a claim and that is delicate, I said "I WILL ONLY DELETE THE REVIEW IF YOU GIVE ME MY REFUND" this is not illegal at all, as a consumer I have the right to make a claim, you evading your responsibility is another thing!
Response from MailwishOct 11, 2024
Thank you for sharing your feedback. We understand that situations like this can be frustrating, and we want to clarify a few key points.
Firstly, we take customer concerns seriously, and our team provided support in good faith. However, this user did make a request for a refund after purchasing a domain and reseller plan, which are clearly marked as non-refundable in our Terms of Service, a policy he acknowledged during the purchase process. Additionally, the feature he requested — automatic DNS updates — is not a technically feasible service we offer or advertise.
While we strive to meet all our customers' needs, we cannot honor demands that contradict our policies or fall outside the realm of technical feasibility. We also discourage any form of intimidation, such as threatening negative reviews to obtain refunds that were agreed to be ineligible.
We remain committed to improving and addressing any valid concerns, and we appreciate feedback when delivered constructively.
Thank you for understanding.
RA
Ray
bad experience you did not address my…
bad experience you did not address my issue on time, in fact when I asked to cancel the account because of the issues nobody asked why I wanted to cancel, I thought your service was going to be a lot better
Response from MailwishOct 3, 2024
Thank you for sharing your feedback. We're sorry to hear about your experience.
I can't find your user account, please share it with us.
Typically, when issues arise, we encourage our customers to first reach out to our support team through tickets so we can address the concerns directly. It’s disappointing to hear that we didn’t have a chance to assist you fully before you decided to cancel.
While we don’t force anyone to stay, we believe in our product and are confident that we can resolve most issues with timely support. I apologize if we missed an opportunity to understand your situation better before the cancellation.
We’d still be happy to look into the issue and make things right if you're open to it. Please feel free to reach out, and we’ll do our best to help.
PS
Prem S.
Never Ever Sign-up With This Company
These guys fooled us to take the longterm plan and within 3 months it started getting hacked and they were blaming us, initially I though it might be the case, but once they moved to new server it started happening every other month and they start blaming our team members for someone hacking their server saying we're spamming with this email, I've repeated told them we only use this to access or use this email to login to our internal softwares and occasionally send mails to our clients but never spam anyone, now after complaining to them last week, they completely blocked us out of the system and we can't access anything.
Response from MailwishSep 4, 2024
We take such allegations very seriously and categorically deny the claims made in this review. Our team has always provided transparent and secure services, and we have repeatedly addressed the issues mentioned with clear explanations and solutions. The suggestion that we are responsible for security breaches or that we have blocked access without reason is not true. We have records showing that any security issues were caused by misconfigurations or misuse on the client’s side, and we provided guidance to resolve them.
As these accusations are both false and damaging, we are now considering taking legal action to protect our reputation and business. We will be contacting Trustpilot to have this defamatory review removed.
We request additional information, we would like to take this further.
AM
Alex M.
Never ever use this company
Never ever use this company, it is a fraud, most of the time the email does not work, either you can't sent emails, or receive emails or can't login. It seems they always experiment on a production server so everyone suffers whoever using this service. Stay away from their lifetime offer and any other offer, it will loose your temper
Response from MailwishAug 9, 2024
Hello
We take all feedback seriously and strive to maintain the highest standards of service. However, your review contains significant inaccuracies that need to be addressed:
We can not find an account matching your name,
Misrepresentation and misuse of our platform harm our community, and we are committed to protecting our users and maintaining a safe, reliable service.
If you have any legitimate concerns or need further clarification, please contact our support team directly.
Thank you,
MailWish Team