Since 2019, MadChad has been providing gamers worldwide with premium, undetected cheats and spoofers designed for performance, safety, and ease of use.We specialize in HWID spoofers, private hacks, and DMA hardware, offering instant delivery, flexible license options, and 24/7 live support to ensure a smooth experience for every customer.Our mission is simple — to help gamers reach their full potential with tools that are secure, affordable, and continuously updated.Join thousands of players who trust MadChad for their gaming solutions — your advantage starts here.
Madchad (madchad.net) has 545 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
madchad.net
Website
madchad.net
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Loader takes forever to download due to a low speed server ,,, takes forever to load ,,, and after following all steps nothing happens or work ,, cheat not working , 1 day key payment spent on nothing and wasting time trying to make it work while support rarely reply
Response from MadchadSep 28, 2026
Hi, thank you for your feedback, and we're sorry the setup didn't go smoothly for you.
We couldn't find an open ticket from you about this issue. Our support team is available 24/7 directly on madchad.net: just click "Open a ticket" at the bottom right of any page and a team member will help you get it running, including a free remote setup if needed.
Most "nothing happens" cases come from a step in the setup guide (like antivirus, Windows Defender or Core Isolation still being active), and they are usually solved in a few minutes. Please open a ticket with your order number and we'll make sure you get what you paid for.
The MadChad Team
JE
Joquinha E.
HORRIBLE SUPPORT SERVICE
I am extremely disappointed with the support experience.
I have been waiting for more than two hours just to get proper help with an issue, and even when support does reply, the answers are often very generic and do not actually address the problem I am explaining. It feels like the responses are copied and pasted rather than written specifically for my situation.
What makes it even worse is that there are times when they simply stop responding altogether. I have clearly explained the issue, provided the necessary information, and tried to cooperate in order to get the problem fixed, but I still end up waiting with no useful solution.
When someone pays for a service, especially a digital service that depends on technical support when something goes wrong, there should be a minimum level of communication and assistance. Customers should not have to spend hours waiting just to receive a vague answer that does not solve anything.
The most frustrating part is not only the waiting time, but the lack of proper follow-up. If a problem cannot be solved immediately, at the very least the customer should be kept informed and given clear steps on what is being done. Instead, the experience so far has been slow, unclear, and frustrating.
At the moment, I am unable to properly use the service I paid for, and the support has not provided an effective solution. Based on my experience, the customer support seriously needs to improve in terms of response time, communication, professionalism, and actually solving customer problems instead of sending generic replies.
Response from MadchadSep 27, 2026
Hi, thank you for taking the time to write this, and we are sorry. Waiting more than two hours, getting replies that did not address what you explained, and then having the conversation go quiet is not the level of support we want anyone to get, especially when you cannot use something you paid for.
You are right that if an issue cannot be solved straight away, you should at least be kept updated on what is happening. That did not happen here and it is on us.
Please reply to your order email or open the live chat and mention this review with your order number. We will have a senior member of the team take your case personally and stay with it until your product is working. If it turns out we cannot get it working on your setup, we will talk you through your options, including a refund where it applies.
We have also shared your feedback with the whole support team so we can improve our response times and follow-up.
The MadChad Team
XX
xxx
"the supervisor" was rude
"the supervisor" was rude. i had a problem that i didnt have the night before and they come into the ticket saying "you cant be serious with me" and "follow the damn guide" thats horrible customer service esp when thats the first thing you have to say when coming into a ticket
Response from MadchadSep 19, 2026
Hi,
We’re sorry to hear that you felt your interaction with our team was disrespectful. That is not the level of communication we expect from our staff, and we take feedback like this seriously.
We’ve reviewed the situation and understand that there was frustration on both sides. While our team is always here to help troubleshoot issues and guide customers through the appropriate steps, communication should remain professional and respectful throughout the process.
We appreciate you bringing this to our attention and will be addressing the interaction internally with the team member involved. Our goal is always to resolve issues efficiently while making sure our customers feel heard and treated with respect.
Thank you for the feedback.
LS
Leon S.
Absoluter Schwachsinn.
Absoluter Schwachsinn.
Wurde vom Kunden Support beleidigt, erniedrigt und blockiert weil ich sie auf Betrug angesprochen habe.
Jede Anleitung von ihnen führt darauf hinaus, dass deine Accounts und alle möglichen privaten Daten durch das Abschalten von Antiviren Programmen, das ändern von BIOS Standart Einstellungen und das Installieren eines von ihnen selbst gemachten Injector welcher auf 74 verschiedenen Antiviren Programmen als Gefährliche Malware eingestuft wird geklaut werden.
"OXY" ist absolut unprofessionell.
Am ende eines "freundlichen" Kunden Service Gesprächs wird mir an den Kopf geworfen, dass ich gerne cheaten würde und dies als Rechfertigung von Diebstahl von hunderten wenn nicht sogar tausenden Kunden Accounts reicht.
Noch dazu kommt, dass man auf der Offiziellen Webseite seinen Account nicht permanent löschen kann und dies über eine nicht vorhandene Email tun muss weil man gerne für das Ansprechen einiger Warheiten blockiert wird.
Müsst ihr wissen.
Response from MadchadSep 9, 2026
Hallo,
vielen Dank für dein Feedback. Wir nehmen solche Vorwürfe sehr ernst, können die Darstellung in dieser Form jedoch nicht nachvollziehen.
Die Sicherheit unserer Kunden und ihrer Daten hat für uns höchste Priorität. Wir würden niemals absichtlich Maßnahmen empfehlen, die darauf abzielen, persönliche Daten oder Accounts zu stehlen. Auch der Vorwurf, dass unser Service auf den Diebstahl von Kundenaccounts ausgerichtet sei, entspricht nicht unserer Unternehmensphilosophie oder unserem Anspruch.
Was den Support-Kontakt betrifft, möchten wir klarstellen, dass wir respektvolle Kommunikation erwarten – sowohl von unserem Team als auch von unseren Kunden. Sollte es in deinem Fall zu einer unangemessenen Formulierung gekommen sein, bedauern wir das und würden den konkreten Gesprächsverlauf gerne überprüfen.
Auch die von dir angesprochenen technischen Punkte möchten wir nicht öffentlich anhand einer einzelnen Bewertung diskutieren. Wenn du uns deine Bestell-/Kundendaten bzw. den betreffenden Vorgang über unseren offiziellen Support zukommen lässt, können wir den Fall konkret prüfen.
Wir sind jederzeit bereit, berechtigte Kritik sachlich zu klären. Pauschale Behauptungen über Betrug oder Diebstahl helfen dabei allerdings nicht weiter.
Viele Grüße
SG
stipe G.
like the other guy said
like the other guy said. Garbage site,
bought a cheat for 24h instaled it, it loads up but there is no menu in game , asked what happend they lied to me about Developer taking care of it. 24 hours later. My daypass run out and didnt even use it. They said is my fault, as if i never instaled cheats before. Went to other site with same setup for cheats but that site cheats actually work not like with this scammers.
Response from MadchadAug 28, 2026
We're sorry your session didn't go the way it should have.
What you describe (loader runs, no menu in game) is almost always a config issue on the machine: an overlay, an antivirus exclusion, or a Windows setting blocking the injection. It is fixable, and it usually takes a few minutes with our team on the chat.
On the day pass: we understand the frustration of a subscription running out before you got to use it. We would rather fix that than argue about it. Open the chat widget at the bottom right, give us your order number, and we'll sort out a replacement so you actually get what you paid for.
We've been running since 2019 and our status page is public for a reason: if a product is down, we say so before you buy. This wasn't that. It was a setup problem we didn't get to in time, and that's on us.
OR
Owen R.
Bad support can’t even fix their own cheat
Bad support can’t even fix their own cheats wouldn’t give a refund and kept closing my ticket after cheat didn’t work paid for set up service and they still didn’t fix it ask for refund for both kept closing ticket
Response from MadchadAug 5, 2026
Hi, we are sorry this was a frustrating experience for you. Our team did respond to each of your tickets, and the cheat is fully functional and working correctly for our wider user base, which pointed the issue to the setup prerequisites that need to be completed for it to run. Our records show those steps were not completed on your end, and because the software is working as intended, the case fell outside our refund policy. That said, we do not want to leave you stuck. If you are willing to go through the setup steps with us, please open a ticket through the chat widget on our site and mention this review, and we will personally walk you through it until it is running.
RG
Ryan G.
Praesent nec erat convallis
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from MadchadAug 3, 2026
Clearly a fake review from a butthurt competitor, shame on you
GC
Gavin C.
Bad af
Trying to gatekeep me into leaving a review to even get my key
Response from MadchadJul 26, 2026
Thanks for flagging this, and sorry for the confusion.
A review is never required to receive your key. Delivery is automatic once payment clears. We do show a review request after purchase, and I can see how that came across as a condition rather than an optional ask. That is on us and we are reworking the wording so it cannot be read that way.
If your key still has not arrived, open a ticket on our website with your order number and we will send it straight away.
