Mac ToolsReviews of mactools.com

Oh, a MacAllister garden shredder from B&Q. Just the worst money I’ve ever spent. Six hours in the garden today, less than an hour actually shredding, the rest of the time spent replacing 13A fuses, resetting the trip switch, unjamming the blades and then dismantling the whole damn thing to no avail. And then replacing plug fuses and unjamming the blades. Again. Absolute pile of junk.

Very poor customer service from Mac Tools UK! Purchased a mac tools screwdriver about 8 years ago and it broke back in 2023. This was replaced after sending it back without any query. The new item has broken two years later and now they refuse to do anything with it as they need the proof of purchase which I no longer have. They say they will phone me back after discussing it with somebody higher up but 4 weeks I have been chasing. I finally got to talk to the person that was dealing with it and now they say their process has changed recently, so what is the point of "lifetime" warranty when it isn't. Snap-On and other companies replace them without question so why can't they be the same? I will no longer buy anything from Mac Tools due to this very poor experience.

Absolute garbage and a waste of your money. I bought the cordless screwdriver. Wouldn't run a screw through a pack of butter. DON'T waste your time or money.

Charger for drill developed bare wires at both ends after only reasonable usage. This is a dangerous fault and should be rectified before a user is seriously injured by an electric shock. Dreadful design; cheap and nasty.

Worst tool company of the big 3. Our shop has been in business over 20 years and out of those years Mac Tools has only had this route covered for maybe 5-6 years, I am probably being generous with that statement. We are in a well populated city, it is not like we are in the middle of no where so there is no excuse for them not servicing our area. Matco and Snap On have consistently had drivers that stop to service us. It seems Mac does not care about existing customers and their tool needs. Now when we need our Mac tools warrantied we are forced to pay shipping to send them to Mac. Part of this lifetime warranty is having the ability to get them replaced free and easily, not have to spend our hard earned money to get them replaced. We will never spend another dollar on Mac tools.

Reading mac tools is the worst tools dealer I’ve dealt with got thousands of pounds of tools and now my guns are out of warranty but doesn’t work, it’s an absolute joke. Using Zain snap on whose faultless

I bought a Mac Allister MGS 1815-Li Garden Pruner Mini Saw and it’s the worst thing I’ve ever bought. No guts, always jamming for no reason. Almost impossible to get spares for, shouldn’t be on sale to anyone. Cuts through wood like using a butter knife on granite

the warranty does not work