MacmallReviews of macmall.com

it's s**t i hated it they are rude don't help

Never received package from UPS despite them stating they did.

I have had a horrible experience with Macmall. They even bounced a refund check. They cashed my check and did ship the merchandise. I wrote directly to the, President, "Mr. Daniel J. DeVries", after being giving the run around by customer service. I was then contacted by a customer service rep, Leonard. Who offered a twenty dollar store credit. The merchandise was reordered, at a substantially higher price. Which negated the store credit. Then Macmall sent me a bad check (from their corporate account, "Bank America,160 Long Beach Blvd., Long Beach California". Which cost me an additional twenty dollars. I have been a computer tech for almost thirty years. I have not seen anything like this seen the early computer shows, in the eighties, I do not ever expect to get my money back. I have been billed twice for the same merchandise, and have a $20.00 debit on my bank account, from their bad check. Go to a reputable dealer to purchase computer hardware, not Macmall.

Initially spoke with Sales department, was assured that if product did not work I would receive a full refund. Item ordered did not fit my iPad 2, refused to refund me full amount.

Placed an order with MacMall for an HP Titan Smartwatch. Watch arrived in a timely fashion but unfortunately was defective right out of the box. Contacted HP Tech Support and they agreed watch was defective. Contacted MacMall customer service and was told I would receive via email a pre-paid label to return the item for a refund. The label never arrived, I followed up a day later and spoke with MacMall customer service. Was told the label would be resent, two days went by and still no label Called MacMall customer service for a third time and requested yet another return label. Was told once again a label would be sent, guess what still no return label. Finally called my credit card company to dispute the charge. I would strongly recommend NEVER buying anything from MacMall, customer service is absolutely atrocious. I'll stick with Amazon, their customer service is second to none. Would have resolved this in a few minutes. Shame on you MacMall, I will never purchase anything from you moving forward.

Called in to make a large purchase approx $3k for a large quantity of items. I figured they may not have the quantity I needed, so I called them prior to placing the order. I was told that what I wanted to purchase was in stock and could be delivered within 2 business days. 6 days after the order was placed the order status still shows the items being back-ordered . I reached out to them and only received an apology. No explanation as to why I was lied to and not told I wouldn't receive the product when promised. I asked for a manager, waited on hold for 20min and then hung up on.

Ordered two open box iPads, they arrived locked to a previous owner. Still do not have an RMA to return

I ordered 2 graphics cards. I used my UPS Store box which I use for my business and they won't ship to it. I don't want these items sitting on my front porch to be stolen. The UPS box is much more secure but MacMall is scared they will be ripped off. What's the difference between sending it to a home address or UPS Store??? At the store someone signs for it and holds it for me. On my porch anyone can grab it and MacMall gets hit with nondelivery and has to file with UPS of Fedex. Very poor service. They just los a $1100 sale.