MacmallReviews of macmall.com

Ordered computer monitor that was listed as "in stock, normally ships the same business day". After three days of no shipping notification, I attempted to cancel the order, but was told the order had already left the warehouse. The order did not actually ship for two more days, and has still not shown up. I will not do business with this merchant again.

Macmall accepted my order with promise to be shipped in two days. Three days later I had to call in to find out that it would take up to 15 days. There were no communications sent to me by Macmall regarding to the order status or order delay.

Product on website was not as shown or described. We ordered 4 items and received 5 of a product that we did not want. Returned product for a refund but because of the delay, we cannot use our electronic device until we get the correct product from another company. We will order from a more reliable company in the future.

I recently made a purchase of RAM for my MAC pro Laptop. Ordered what MAC Mall said to order. Arrived defective. Returned item. Was to receive replacement by a specific date on which I needed the laptop. Did not receive. However, I experienced dropped calls, long waits by technicians. And just general confusion in the process.

We ordered a PC on the 30th of January and was told it would ship in 3-5 business days. On the 6th of February I called because there was no tracking number available to locate where the PC was at. Was told when I called in am that I needed to call back in 3 hours and speak with a supervisor - several hours later I called and was told no supervisor was available and the PC was now on back order. They went in and altered my original invoice that originally said 3-5 business days to ship and changed to back order status. I called back again and expressed my concern as this PC is for a provider and he needs his computer was told sorry when it becomes available we will next day air it for you. I ask when this might be and they could only say around the 10th through the 14th before it will be ready to ship. This was an expensive PC to not be given accurate info and to not receive order when I was originally told I would. In the future we will use another avenue to place PC orders. Also, the customer service reps are extremely hard to understand and get very little support from the supervisors.

Bought two external hard drives, one failed immediately. Returned defective part following their directions. Their return paperwork states money to be refunded within 6 days. It's going on four weeks now with no refund, and lots of excuses. Each time I call they are quite rude and say they are escalating the claim.

MacMall used to have great service! You could always talk to a US rep or at least somewhat recently be transferred to one. Now everything is thru the Philippines, where half the time you can't understand them and they can't understand you. They are very nice but mostly incomprehensible. On my order placed Sat 7/18 I checked tracking info and FedEx said it was delivered to front door on 7/21. After multiple calls I discovered they left package in a very hot mailbox 1/4 mile away. I will never order from a company that uses Fed Ex again and I will never use FedEx again for any of my business. In addition, I will not order from MacMall again until there is some kind of US based customer service. I've been ordering from MacMall for something like 15 years. It's been my go to store for anything Apple. No more.

I have only tried to order from macmall twice. Both times the prices were very good and all the items i wanted were listed as available on the website. Both times the orders were not shipped because items were backordered. In fact the second order, only one of 5 items was available. There was no clear communication either time that the orders would be delayed or when the items would be available. I had to call cusomer service to find out the status of the order. On both occasions they were polite and helpful when I cancelled the orders. I will not use them again, and will stick with amazon which i have never had problems with, or buy locally.