MacmallReviews of macmall.com

Hard to figure out which software package online to down load. And I don't speak German.

it took longer than I expected to get it out of your warehouse, but I guess that as because of the holiday. Once it was picked up from your warehouse, it got here very quickly. Thank you

Good service, fair price & good product.

Two days shipping took 4 days.. Overall good so far.

I ordered a refurbished computer. It came in a timely manner and was well packaged to protect the computer. The only issue I had was that the hard drive had vibrated loose in shipment. This computer has a hard drive that "slides" into place to plug it in. When I first turned on the computer it said there was no system drive. If I had not been a former "computer builder" I might have sent the unit back. I opened the case and found the loose hard drive. I just had to push it back in to place and everything worked perfectly. Minor issue that cost them a star because a non-tech person would have likely had to return the product. I will definitely buy from Macmall again.

Quick and simple.

Had hoped for faster shipping.

Terrible customer service. I think they outsource overseas. I know it keeps cost down but in this day and age customer service is a number 1 priority. I would not want to trust my brand to some third party company overseas. Long story short they thought my order was fraud. Was not transferred bot told to call some other 800 number. The agent put me on hold for 15 min while he “researched’ the order. Not sure why a hold was needed. A strong contact center would have made small talk with the customer. Not one came back so I called to cancel the order. Was told order was cancelled only to get a tracking number later that evening. Called back and let them know and was shown no empathy. I asked if they could give me additional discount to keep the part. Was told no they could only do full refunds. So now they are going to have to pay shipping to get the part back. I would have kept the part if they gave me like a $20.00 credit. That would be cheaper than the return label and the labor to process the return. Plus you would thing agents would be able to do something for customers under a certain dollar threshold. Anyhow in the day and age of Amazon you will not survive with current process in place. As for me you lost out on my LTV and I will not be back. UPDATE: A Team Lead reached out and worked to make things right. I fully understand all companies have room for improvement. The true measure of how seriously a company views customer service is how the respond and resolve an escalated issue. We came to a fair agreement for both parties and I will continue to use them knowing that they stand behind customer experience.