MacmallReviews of macmall.com

My most recent orders were easy to initiate online. However, I had to call in to force shipment on both orders. Please look into what happened and how to correct going forward.

Excellent product but less than ideal communication.

You advertise same day shipping. I order on Saturday, then you hold up my order to check the "validity of the credit card" until Monday and don't send the order until Tuesday. Do you do this with all your credit card orders? By the way, I've ordered tens of thousands of dollars (really) worth of computers, printers and toner from Macmall over the years and never had this problem before.

It was mostly okay. They wouldn't mail it to my personal mailbox. I understand they probably don't want to deal with "fraud" by sending items only to your home only, but I don't need expensive items sitting at my door step. I came here because it was a good deal, but after paying $35 for a domestic wire transfer that I could've paid on fast delivery it wasn't a good deal anymore.

I received an email with an apology for the misunderstanding. Customer Care Representative reached out and tried to make it better. I appreciate that they took the time to make the issue/situation better. That speaks volumes for a company who prides itself on customer service. Yes i was disappointed and it doesnt change the fact that i received my product a day late. The good thing is my son was very happy and excited to recieve his birthday gift. Thank you Macmall for making things right.

For some reason my credit card caused MacMall to call me for verification, while I appreciated them calling to make sure that my card was truly mine, it was not clear to why the information I provided was not adequate, and my order fulfillment was delayed. I have no idea of what the problem was, or what I need to do to make sure that I have the right information for credit card validation in the future, since I was not provided with this.

Ordered an external drive that Macmall said in was in stock, apparently it was not and was put on back order. Twenty days later I found the same product on Amazon and can have it in 2 days. I canceled the order without hassle, but Macmall missed the boat.

Ordered a MacBook on 11/27/2017. Was last scanned at UPS warehouse on 12/5/2017. It never left the warehouse and I never received the MacBook. Called MacMall at least 3 times to have the issue resolved. During my first call MacMall offered to ship a replacement but bill me one more time, promising refund once the whereabouts of the original shipment had been determined. I declined as I didn't have enough funds to pay for a replacement (why should I pay anyways? It's MacMall's preferred shipper who lost the package). During follow up calls they tried to buy time, refusing to tell me when I would receive my refund. When I asked to talk to the supervisor he "was on the other line" but would "call me back soon". Of course, this never happened. I contacted MacMall through their website where they promise to answer within 24 hour on business days. 48 hours later, still no response. MacMall is an unprofessional outfit with non-existent customer service. Their reps are just blowing smoke up your rear end. I ended up buying a MacBook at Best Buy when my other paycheck came in. Was even cheaper than MacMall and came with free software. Will never shop at MacMall or PC Mall again. Update: Shortly after posting my review, MacMall contacted me and refunded my purchase entirely. I wish they would have responded in a more timely manner. They could have avoided this review and would have saved me a lot of time and frustration. Anyhow, the deal fell through because UPS lost the package but looking back at the time I spent on the phone with UPS and MacMall customer service reps without getting anything accomplished, I'm not sure if I would buy from them again.