MacmallReviews of macmall.com

I ordered two items and one of them arrived several days late. When I contacted them about it, they just said it was delivered and signed for (it wasn't) and didn't offer me further assistance. A day later after I asked for a refund or an expedited replacement, they told me there was a mix up and that my item was going to be delivered the following day. It wasn't. It also came late. I got my item in the end, but they weren't apologetic and it seemed like they were blaming me for their mix up. I will never shop here again.

If this is any indication of the quality of the product, I regret making this purchase from MacMall. I wish I had done this through Amazon, I'd be installing the RAM already.

The order sat in processing for a week even after the charges posted towards my credit card. I needed my equipment and they kept giving me a runaround.

I bought a new Mac Book Pro through my business rep. I knew they were running only Thunderbolt 3/USB-C plugs. I told them I needed adapters for my attached equipment. They sent regular Thunderbolt adapters. I called back and asked for their tech supervisor and ordered more adapters after a half hour on the phone. I paid for overnight delivery. Once again I got a Thunderbolt adapter but there was also a USB-C adapter that allows me to now see equipment that is USB. I still can't get Thunderbolt 3 to Thunderbolt or Thunderbolt 3 to Fire Wire. Until then the new work station is not usable.

"I started using Mac Mall over three years ago and was originally very pleased with their service. I bought two MacBook Pros, several AppleTVs, and iPads. In the last year or so, I have had more problems than I can count with them. They switched me to a business account, and when I ordered a new AppleTV last year, I received a call from my "business rep" Maxwell Bloom who said I should have ordered from the business site. He "canceled" my original order and reordered it under my business account. I ended up with two (because he didn't cancel the first), and it was like pulling teeth sending the other one back. I recently called Maxwell asking for an Asus ThunderboltEX II card. I specified I didn't want a ThunderboltEX II Dual (which is not compatible with my motherboard), and he assured me it wouldn't be a dual. When the card arrived it was in fact the dual. I have been trying to return it for three weeks. I made the mistake of giving them one last chance today and told him I would order a GA-Z170X-Designare if it could be shipped today. He said it would, and I told him I'd take a Sabertooth Z87 if they had one. He said they did. After I received the order confirmation it showed I was being shipped a SUPERMICRO C7Z87 instead of a Sabertooth Z87 AND the GA-Z170X was on backorder. I left several messages and can't get a return call. The other people at MacMall say I need to talk to him and won't help me.

This company is beyond untrustworthy. Their business model seems to be based on a classic definition of bait and switch. They post a product at an attractive price. A customer places an order. Then, within several hours, they email you with an Order Cancellation email that says that there was an error with the price, and that they reserve the right to cancel. They just collected all your personal, business, and payment information, and you end up with absolutely nothing. I have had this happen to me NUMEROUS times with MacMall. I had to apologize to my clients every time and take the blame for not delivering what they expect, while this company hides behind their falsehoods and legal disclaimers.

I had a very bad experience with shopping on Macmall. I ordered a Dell active stylus on the website and after two days get an email for the tracking of my shipment. Upon tracking the shipment it said order cancelled. Without any reason. I had to call Macmall customer service and ask them about the cancellation only then I was told that the product was discontinued. The worst part is that product is still available on the website. Very bad service.

I bought a laptop and had it shipped to my office which is a computer company. I presume because of this they thought I was reselling it, when in fact my whole household uses Macs. Anyway, fast forward about a year, and as I always do, I get a new one and hand mine down to my wife and my daughter gets my wife's old one. So I put in my order and they cancel it saying they won't sell to me because reselling a laptop I get from them is against their policy. What??! So I went to Best Buy and happened to mention I was giving my old one to my daughter. They said, oh is she in school? I said she was and they signed me up for a student discount that took $100 off the price, plus it was on sale so after the smoke cleared, my new $2500 laptop was about $50 cheaper than MacMall would have been, and I had it the same day. That was the last time I bought (tried) anything from them and won't be back.