MacmallMacMall sells Macintosh computers, Mac accessories, Mac software, iPads, iPods, accessories for the Mac, iPad, iPhone and Apple Watch and consumer electronics to consumers and businesses.MacMall Is the Best Place to Buy Apple Products, Apple Related Solutions and Consumer Electronics! Here are some of the many MacMall business services you can count on:Dedicated MacMall Business Account ExecutivesWindows installation on your MacCorporate Access Pages (CAPs) - customized MacMall sites with specific pricing for your businessSoftware licensing and trackingImaging and replicationAsset taggingLeasing service
Macmall (macmall.com) has 554 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 118 reviews with 1 star · Clear filters
Jonathan G.
First, without any warning or disclaimer, Macmall sold me a computer that hadn't yet been released, so I had to wait a month to get it. Second, I found the customer service to be absolutely horrible. When I had a tech issue with the computer, it took multiple emails and more than a week just to get a response.
Response from MacmallNov 3, 2017
Hi Jonathan, We tried to call you and sent you an email. Hope to hear from you soon. Thanks
BG
Placed an order, got phone call from tigerdirect (presumably macmall's parent?) regarding my order, voicemail that was left was pretty much incomprehensible. Also got an email so called number listed there but when agent answered they immediately hung up on me. Called main macmall number only to be put on hold for a while before getting transferred to a CS agent who was equally incomprehensible (maybe the same person?) and wanted to confirm my shipping and billing information. Upon reciting my information, she asked if I had already confirmed my shipping information. Huh? Was she not listening to what I had just said seconds before? I don't know. Overall a very confusing customer experience and one I doubt I will be going through again in the future.
MARK
You offered a product that wasn’t for sale. And then you charged me for shipping nothing?!?!?!
Response from MacmallOct 19, 2017
Hi Matthew, We sent you a private message to discuss the issue with the discontinued item. Hope to hear from you soon. Sincerely, MacMall Customer Care
JAIME
The most horrible experience trying to order something. Place the order three times. Had to cancelled them all because of the poor customer service, and the procedures they follow to verify addresses. The foreign help desk does not understand there are many people serving the US Government, and we have military addresses of diplomatic pouch addresses. Unreal. Sad ... Very sad.
Response from MacmallOct 4, 2017
Jaime, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Regards. Macmall Customer Care
JAMES
You guys messed this one up. The PC I ordered has a broken HDMI port. Upon trying to get a RMA I was unable to log into my account. My email address is not registered? You sent receipts and confirms to my email address. How can it not be registered? So far, not a good experience.
Response from MacmallSep 25, 2017
Hi James, We're extremely sorry that you had to face such difficulties We sincerely apologize for the inconvenience. We have issued a return number and sent you an email for instruction. Thanks Macmall Customer Care
MAX
It works slow even though I just used it for two times for doing homework
Response from MacmallSep 23, 2017
Max, We understand that your experience with us may not be the best. We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. Macmall Customer Care
KIMBERLY L.
I invest a lot of money on your product but cannot use the track shipment service, your "contact us" link doesn't work and after making a purchase I should be able to receive better customer service than this. I hope when I receive my product I don't have to attempt to contact you. It would be nice to know when to expect my purchase. I paid for two day shipping so I should receive it tomorrow but who knows.
Response from MacmallSep 8, 2017
Dear Kimberly, We understand that your experience with us may not be the best. We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall Customer Care
RICHARD
Lied about having the item in stock. Put me in a very difficult situation with my customer. Never order from them
Response from MacmallJul 28, 2017
Dear Richard, We understand that your experience with us may not be the best. We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall Customer Care