John
We had an extremely positive experience…
We had an extremely positive experience ordering from Lux. The CEO actually corresponded with us when we were in the ordering process to make sure the order was 100% correct, which was extremely helpful. The pergola we had ordered arrived in perfect condition, extremely well packed and smelling wonderfully of fragrant cedar. The shipper was pleasant and on time, so there were absolutely no problems anywhere.
Response from Lux Yard and HomesAug 18, 2026
Hi John, Thank you so much for taking the time to share your experience! It was an absolute pleasure assisting you throughout the ordering process. We take great pride in making sure every detail is right, so hearing that your pergola arrived in perfect condition, beautifully packaged, and on schedule brings our entire team so much joy. We hope your new cedar pergola provides a wonderful outdoor retreat for years to come! Warm regards, Lux Yard and Homes