Luke
Worst hotel experience in NY
One of the worst hotel esperiences in New York so far. I know the company is responsible for management in a couple of hotel facilities. Stayed at on of them, the Herald Hotel: dirty, unkempt building with rude staff. I am allergic to dust and rooms were so dirty that for me it was even difficult to breathe. No response from management after the request to anticipate check out and get a refund. No care for the clients, very low standards compared to room rates.