Nesreen R.
Extremely disappointed with my laser hair removal experience at Lux
I had been getting full body laser hair removal at Lux for 1 and a half years. The technician, Kristina, pushed me to laser areas I originally did not want touched, as I was concerned there could be a side effect of increased hair growth. She assured me that it was safe and proceeded with lasering those areas. About a year into my sessions, I began noticing increased hair growth in multiple areas of my body. Despite raising concerns several times, I was repeatedly dismissed and told that the hair growth was normal. I eventually had to bring a family member to advocate for me as I wasn't being heard. During that session, Kristina asked, "Why did you let me do those areas?” rather than take responsibility for her recommendation and reassurance there would be no side effects. There was a complete lack of empathy, care, and professionalism. As a doctor myself, I cannot imagine recommending a treatment to a patient and then blaming them when it doesn’t work or when negative side effects arise. I suspected that I had paradoxical hypertrichosis, a condition caused by laser treatment of fine hairs, which has been confirmed by a dermatologist. My dermatologist advised me not to return to Lux, given their failure to properly address the concerns I had raised multiple times. I now have to pay for laser sessions by a board certified dermatologist to fix the problems caused by Lux. This experience has been incredibly frustrating and distressing, and I sincerely hope no one else has to go through something similar.