Luxe TribesReviews of luxetribes.com

Our couple’s trip to Lisbon Portugal was great from start to finish! We loved the app and payment plan setup. Our travel agent Gabriel was very good at communicating with us and keeping us updated on changes throughout the trip. He and the team were also able to respond quickly and provide other options when one of our tours was a no show! All of the tours, hotel amenities, and entertainment were great! We will definitely use Luxe tribes again.

Had a great experience! Communication was great & there was no hassle all through the trip!

This is my second time using luxe tribe and I will say they definitely aim to please. The itinerary could have had a few more fun activities included or more recommendations on the night life, other than that I enjoyed myself and learning all the things about Ghana. The night life we did discover through the friendly people we met added a bonus for more fun!!

We recently returned from a private trip to South Africa through Luxe Tribes. First, the positive: South Africa is breathtaking. The accommodations booked for us were wonderful, and the local guides were phenomenal. They were knowledgeable, attentive, and went above and beyond to make us feel well taken care of. They were the true highlight and salvaged the trip. Unfortunately, the coordination and customer service from our agent, Elizabeth, were disappointing beginning a few weeks prior to our trip. · Bait-and-Switch Communication: Before we paid, Elizabeth was polite. Afterwards, her communication became unresponsive and unprofessional. · Unprompted, Last-Minute Changes: She attempted to make sudden, unprompted changes to our itinerary, which also revealed a surprising lack of familiarity with South Africa (We believe she is based in Kenya, which may have contributed to this). · Lack of Attention to Detail: A clear example of this neglect was on our domestic flight from Johannesburg to Cape Town. She had reserved seats for my husband and me in completely different rows, leaving it to us to sort out with the airline staff at the last minute. For a luxury travel company, this basic oversight is unacceptable. This initial experience was especially disappointing because I was very intentional about supporting a Black-owned business, and the on-the-ground experience proved they have incredible partners. However, the behavior of the coordinator, who is the main point of contact, fundamentally undermined our value of the service (for South Africa at least). I would be willing to utilize Luxe Tribes again, but not in South Africa.

I used Luxe Tribes on their inaugural trip to Crete, Greece. This was my first time using Luxe for my traveling services. I’m a frequent solo traveler and this is the 3rd company that I have patronized. I will start off with the good. The accommodation was top notch. I opted for single occupancy and my room was the perfect size. I had a balcony and jacuzzi. The room was aesthetically pleasing and the service was on point. No matter how long I was away each day, I always returned to a cleaned room with fresh towels and linens. The only complaint I have is that I had a single king room yet the bed consisted of 2 tiny twin beds pushed together which would easily separate if you were to roll over too aggressively during the night. That said, that is a hotel, not a Luxe Tribes issue. The staff was great. Our on the ground trip guides Vasiliki and Levi were extremely kind. They both really tried their best to make us feel comfortable and enjoy our stay. Levi who was our videographer was especially great to work with. We had a photographer, I forgot her name, who was also very sweet. I want to stress that the actual guides did their job and for this being their first time working with a group in Crete, my overall experience with each of them was positive. Our driver was also amazing. He was always prompt and positive. Luxe should continue to use their services moving forward. 5 excursions were included with our trip. The guides at the ancient palace and olive oil workshop were very informative. I really felt immersed in the culture which is always the goal when I travel. We were given 2 hours to shop at an outdoor market on day 2 which I thought was too long at first, but quickly realized was not nearly enough time. Bring cash ( Euros) with you for ease of transaction. I suggest doing a currency exchange before departure to save on fees. The excursion to the vineyard was just okay for me. We felt rushed and the table we were seated at was extremely cramped. The host was very gracious but due to time constraints, we didn’t get to take a lot of photos at the location. Finally, the boat trip on the last day was a little underwhelming. The experience was still positive because the scenic view was so breathtaking. There is not much to complain about when there is perfect weather and a picturesque ocean around you. The ship captain and his assistant were both very kind but don’t expect a yacht and a full meal. What we got was a medium size boat and some light snacks. I still had a good time swimming in the ocean and I can’t stress enough how beautiful the view is out at the island. My criticism for the overall experience will focus on the lack of communication with our trip coordinator Nashka. I found it very perplexing why she was even involved when she was not on the ground with us. Several times throughout the trip she gave conflicting information. There was confusion about a floral versus a blue and white day. Additionally, during our last group phone call before the trip we requested an all white mood board which never materialized. The floral day coincided with the olive oil workshop which advised that we should wear comfortable shoes and to be prepared to work with our hands. I understood that to mean to dress comfortably, not to wear my best dress. Little things like that resulted in a lack of cohesiveness. I think that Nashka should have included a mood board for every day except for the free day so that everyone could match in the photos. I feel like past trips that I’ve seen on the Luxe website included this detail. I certainly requested details on the suggested wardrobe well ahead of my trip but never received a response. Also, although I enjoyed my single occupancy room, those who got one were not all treated equally. 2 of us had jacuzzis, 1 person had a premium swim up room and another had neither. We all paid the same up charge but results varied. That is not right. My overall rating takes into consideration that this was Luxe’s first time in Crete. The accommodation was stellar which is always the most important factor. I met some great people and I appreciated the free day which I used to visit the spa. I still recommend Luxe Tribes. Coordination just needs to be straightened out at this price point.

I did enjoy the experience of being in Italy. The hotel in room was a bit smelly once the AC was off but that was more of an hotel issue versus Luxe Tribes. The guide does travel with you from location to location to connect you with tour guides, provide suggestions and help with any language barriers. Overall, the trip was beautiful.

Having our guide with us the entire trip was great! We enjoyed all the cities and excursions. I did not love the hotel in Venice, but it was in a great location so I understand why it was selected. My hotel in Rome was nice, but I didn't have a/c for the 2 nights I was there. I absolutely loved Sorrento and the hotel we stayed at. Overall, Luxe Tribes did a great job putting our trip together. I would recommend them and use them again.

The best part of Luxe Tribes is Guyatri. She was the best part of our trip! She made sure everything went smoothly. She was very responsive to messages during the evenings and accommodated the many request from our group. She was very flexible when we decided to alter our itinerary to do other things. We dealt with another individual during the planning and payment phase of our trip and maybe it would have been better to have Guyatri from the beginning since she is the one who handled everything. I wasn’t pleased with the original coordinator as she emailed me on the morning of leaving for the trip to state that the balance wasn’t paid in full when it was paid months prior. I understand that we were a large group and she may have gotten me confused with someone else but you don’t make this kind of mistake the morning of travel. Those details should have been confirmed much sooner. Due to the time difference no one wants to wake up to that message while they are preparing to leave and expecting a great time. After emailing proof of payment I didn’t get a response confirming the mistake until I was in flight so I had no idea of what I was going to arrive to before I left home. There was also no apology. Otherwise, the trip was amazing due to Guyatri!