Luxe TribesReviews of luxetribes.com

I just returned from my inaugural trip with Luxe Tribes to the vibrant streets of Rio de Janeiro, Brazil, and oh, where do I even begin? It all started with my initial reservation, where I specifically requested a solo room. Less than 60 days before departure, a chilling email arrived from the coordinators: solo rooms would incur an additional fee. Confused, I fired back an email, questioning why I was receiving this notice when I already had a single occupancy booked. Silence. Days turned into an agonizing wait until the dreaded room assignments landed in my inbox—surprise! I had a roommate. My follow-up emails were met with a deafening quiet, until finally, they claimed they were “looking into it.” As the clock ticked closer to our departure, I pleaded for clarity. The response? They could do nothing, but would gladly cancel my reservation, keeping half of my payment while offering me a mere credit for a future trip. So, I was left with the bitter taste of their negligence and a hefty loss. Despite the chaos, I chose to embark on the trip. Upon arrival, a group of us stood at the airport, anxiously awaiting our Luxe Tribes transport. Minutes turned into an eternity as we waited, only to be greeted by a random woman calling out names like she was conducting a roll call! We lugged our bags across the street, only to discover we were being shuffled into Ubers instead of the luxurious transportation we had envisioned. So far, this was anything but a luxury experience. When we finally reached our hotel, which was barely three stars, we were met with the disappointment of no early check-in and still no sign of our hosts. Some adventurous souls opted for excursions while the rest of us sat in limbo, waiting. Eventually, we settled into our rooms, and our hosts finally arrived to whisk us off to dinner at Fogo de Chão—a Brazilian steakhouse chain that we could find back home in the States. After dinner, we headed to a pub crawl, but upon arrival at the first stop, the vibe was flat. Everyone was glued to their phones, and more than half the group decided to retreat back to the hotel. The following day, we ventured to the iconic Christ the Redeemer, which was a breathtaking sight, but the excitement quickly faded during an hour-long bus ride to a lackluster lunch. The meal options? Steak and rice or fish and potatoes. For this, we endured an hour on the road? The helicopter tour that followed was a highlight, but it was just a glimmer of hope amidst the chaos. Then came Monday, where the real drama unfolded. Some of us participated in a cooking class while others ventured to Little Africa, a request from the group that wasn’t part of the original itinerary. The hosts scrambled to find a guide, and while the initial part of the tour was filled with cultural richness and vibrant dance, it quickly spiraled into a nightmare. The tour guide allegedly led the ladies into a crowded space that turned into a scene of fear and tears, with only one way in and out. They fled, one woman describing it as a “night from hell.” And just when I thought things couldn’t get crazier, the promised a boat cruise!!! However, this was no luxurious yacht or sleek catamaran; instead, the ladies appeared crammed onto an uncomfortable boat. All in all, there was much left to be desired on this trip. But wait! There was a party at a nearby restaurant that was quite nice, and afterward, we found ourselves on the beach, watching a stunning display of fireworks light up the night sky. That moment was truly beautiful, a brief respite from the chaos that had defined our journey.

What a mess! I was pass around between so many agents that I even lost count. Apparently they have a high rotation of staff and makes the company very unstable. I decided to lose the money I paid instead of risking the rest of my trip.

I made payments towards a trip to Egypt. Due to life situations, I was unable to take my trip. I contacted several Luxetribe staff members and they would not give me my $480 back and kept trying to get me to book another trip. If I am asking for $480 back of course I can't give you an additional $1200. I think their cancellation policy should be case by case, as people have situations that are out of their control and they have no sympathy. They seem greedy.

My original review, which is below did not mention any names because I dealt with a number of people at Luxe Tribes. However, that did not stop the representative Nancy Kahara from speaking poorly about me. She assumed she was replying to someone else, but she in fact was writing me. She quickly deleted her messages. However, I had already seen them. She called to offer an insincere apology. Had she called me first I would’ve been more than happy to explain my review. I’m very disappointed, and I most likely will not be using or recommending Luxe Tribes to anyone. This trip was such an amazing experience. From the time that I arrived into Egypt to my departure I had nothing to worry about. Unfortunately due to flight delays we missed our dinner cruise. They provided us lunch on one of the day at lunch was not provided in compensation for that. that was an awesome gesture, My issue with this experience was the communication and timely manner in which things were addressed. Email was the main point of contact which I don’t have an issue with. However, when it takes 2-3 days sometimes weeks to get a response when thousand of dollars are involved is an issue for me.