LuxelyraReviews of luxelyra.com

It advertises that it’s quick delivery… Not the case! My item turned up over 3 weeks later. So I didn’t open the package but wanted to return as the event had now past. I was informed that I am unable to return the un opened item, nor can I get a refund as this is not in their refund policy! Their response was incredibly slow and very unhelpful. I will never use this company again.

I order the slim thong 3 for 1, in black in medium. What actually arrived was 1 extra small beige thong. I contacted them and they said there was a technical issue but no further correspondence despite several emails. So I have spent £32 on a not very nice item it turns out that’s of no use to me. Several emails have been sent that they have ignored. It states that items can be returned within 14 days of receiving but conveniently they have ignored my emails. I do not recommend using this company. Their customer service is non existent, there morals questionable and the quality of the item is shocking.

Buyer beware! I purchased the PowerSlim Tummy Control Thong buy one get two free. There is no return policy if you don't like the product! These don't look as nice as in the advertisements. Strange fit. Cheap knit fabric that has a strange texture. Not smooth. They don't hold in anything and create a strange high up muffin top... and I don't have a huge middle, just wanted to look a little smoother under fitted clothing. Just another made in China cheap product. I gave a one star review on the companies product page and it was never posted. DON'T BUY!!!!

Ordered the buy 1 get 2 free and receive 1 in the wrong size. Customer service is horrible and is blaming me for ordering the wrong size and qty. Worst company I have ever bought from and this is the first review I have ever done!!! DO NOT BUY FROM THEM!!!!

Wrong size and number of items on my receipt straight after putting in my order. Not responding to my emails to rectify. So a totally useless purchase. Now having to go through visa fraud team to try and get my money back.

I’d put zero because I never received the product. I placed the order on 5/10/24 received shipment notice on 5/11/24 and I followed the overseas tracking number. It supposedly went out for delivery on 5/30 for a few hours and shows later that it was delivered at front desk post office same day. I called the local post office and they can’t find the package and they can’t go by the tracking number from China. They suggested I reach out to their CS and ask if they have a domestic tracking number. That was this last Monday 6/3/24 and I’ve received no response from them. If this is a startup company with a good product they don’t know how to run a business being based out of CA with products being shipped from China or are a major scam. Avoid them!

Scam deal. Was supposed to be buy 1 get 2 free. Waited 3 weeks and only one arrived. Have contacted on numerous platforms with no response. Avoid!

Absolutely the worst company that I… Absolutely the worst company that I have ever to deal with. Twice I placed and order and there technology made it that the order was changed - which is disingenuous at best. Second time it happened I cancelled the order literally 2 mins after I placed the order. They have a 12 hours cancellation policy. They conveniently didn’t bother to answer the emails until 48 hours after the 12 hour deadline passed. They tried to blame me. The apologised that couldn’t do anything as it’s been dispatched. Then said I could get a refund it I paid for the postage back. Bottom line. I totally disingenuous company that is out there for one thing. Rip off everyone. If you use them good luck. I wouldn’t.