LuxelyraReviews of luxelyra.com

This is the worst company. Do not order from them! I emailed to get a change of size and they didn’t respond until 2 weeks later. Then told me I was past the 14 day exchange policy. They wouldn’t give me an address to exchange the products. They have the worst customer service I’ve ever experienced.

I ordered these to wear under my wedding dress in nude. They sent me three pairs in black which I will never use. I immediately emailed the company and said I want to return. No response and no way to initiate the return on their website. They finally respond a month later to my second attempt and tell me no problem they’d get back to me with return information. Weeks later they email me and say you can’t return something after 14 days!! Horrible.

This was a terrible experience with this company. My initial order was on June 5th. It never came. They finally responded on July 9th, clearly AI written, and assured me a new one was coming. I still have not received it. Almost 2 months, out $45 with no product and only 2 emails. No phone number to call. DO NOT USE THIS COMPANY!!

Purchased 3x medium shape wear pants (buy two, get one free) and only one XS arrived. Doesn’t fit, too small. SCAM!!!

Company changed my order - from 2 for 1 M to 1 x XS. I have tried to ask for return details and request a refund but at best they take 5 days to reply, continuously asking for more information! THIS IS A SCAM - DO NOT ORDER FROM THEM I HAVE REPORTED THIS TRANSACTION AS FRAUDULENT

DO NOT BUY FROM THIS COMPANY. Some kind of scam happening here. Same thing happened to me as other people here. I ordered a 3 for 1 bundle size medium and my receipt had only one in size x-small. The receipt was sent to spam so I didn’t see it in time to cancel the order or swap sizes. Could not contact the company at any email address and there is no customer support available whatsoever. I emailed 5 times with no response. Huge scam, would never order from here again. Wish I could flag their website as being a scam.

Similar experience to others. No customer support function at all - you cannot get in touch with them. Really disappointed as their products aren't cheap.

Same thing happened to me as other people here. I ordered a 3 for 1 bindle size medium and my receipt had only one in size x-small. Could not contact the company at any email address they give as I had an answer that this email account does not exist both for info@luxelyra and support@luxelyra... both email were on their website or emails I received... I tried to contact them via their website and had no success there as well. Really wish I hadn't bought from this company.