LuxelyraReviews of luxelyra.com

I have to agree with all of the reviews below. LuxeLyra is a complete scam. I also ordered using the buy 2 get 1 free deal as advertised, and was sent 2 thongs in completely the wrong size. After back and forth emails for months (!) trying to get a returns address from them as it’s not advertised on their website, I finally managed to post the products back for a refund, only to be told it’s past the returns window - due to them being unwillling to give me the address. When I got in touch to express this they sent me a short and unhelpful email, and they keep sending the same email copy and pasted regardless of what I say to them. DO NOT BUY from LuxeLyra - you’ll get ripped off and you won’t get your money back.

Do not under any circumstances buy anything from this company. I ordered a buy one get 2 free option, was sent an email with the wrong size order confirmation and only for one pair. Contacted customer services within 15 minutes to cancel as it states on their website you have 12 hrs to cancel. It took the company several days to respond saying there was nothing they could do and that I should have been more careful in selecting the correct item. On their website it also states you are allowed to exchange for a different size, this is also untrue and am now receiving the same copied and pasted answers to each of my emails with no resolution, therefore stuck with a product which is the wrong size that I can’t use and also would never have spent that money on buying only one pair. Do not buy from this company, you can get the product cheaper from another more reputable company who hopefully have customer service which actually involves customer resolution and not blaming the customer for their error and incorrect system for ordering.

I wish I saw their reviews before purchasing!! They have THE WORST customer support. I accidentally ordered the wrong sizes because the page refreshed and I didn’t realize the error at first. I immediately tried to cancel the order once it was confirmed (5 minutes after clicking ‘pay’) and wasn’t able to cancel. I then emailed their customer support to share what had just happened. They refuse to allow an exchange! I have garments that are now unwearable and will likely go in the trash. HORRIBLE CUSTOMER EXPERIENCE! DO NOT BUY FROM THIS COMPANY!

SCAMMER ALERT!!! DONT BUY HERE. THEY WILL NOT REFUND NOR EXCHANGE SIZE, THEIR SIZE IS TOO SMALL. DONT BUY AND SUPPORT THIS COMPANY!!!!!!

I also wish there was a zero star option. My experience is very similar to others that have posted. I order a 2 for 1 deal. Got one in the wrong size. Reached out to return. Had to pay to return it to them. They received it and have proof it was delivered by stamps.com and they are telling me they can't refund since it's out of their 14 day return window. I was received 7/29 and they say they didn't "process" it until 8/9 so I can't be refunded. And they take weeks to return emails. This company is a scam and don't even understand how they have a working website. Don't ever buy from this hoax of a company

The biggest scam company. DO NOT buy from them. Ordered a deal buy 1 get 2 free. They sent only one item and in the wrong size. I emailed them to cancel order because I saw in the email it’s the wrong size. They said that they cannot cancel processed order, but I’ll be able to return if something doesn’t work. It is IMPOSSIBLE to return. Their return policy is 14 days. It’s been 3 weeks and they still wouldn’t provide information on how to return an item.

I wish there was a zero star option. Absolutely worst company I’ve ever dealt with. Ordered 3 for 1, medium, got a receipt for 1 xsmall. Tried canceling several times in the 12 hour window they give you, but no one would reply and there’s no cancellation link on their website. Emailed back and forth so many times with them never giving me a return address. When they finally did, at 3am today, it said to return it by today, Aug 10. I actually just gave up. I will be slamming them on every post on their social media. SCAM SCAM SCAM!!!!

Horrible quality of products and customer service experience. They purposely take forever to get back with you when you want to return the items on purpose so it falls outside of their 14 day return period!