FELIX P.
Great shirt. Bad customer service.
The shirt I ordered arrived and it looks great. However, communication and customer service are very poor. I asked at least twice for an update and never received a response. I also never got updates on the status other than order received and it took several weeks for delivery, longer than promised on the website. But the shirt really looks and feels good and that's why I'm giving the 3 stars.
Response from LuvmartsSep 6, 2024
Dear Felix, Thank you for taking the time to leave a review. We're very sorry to hear you're experience was not good. After thoroughly checking our mailbox, we couldn’t find any emails from you. Could you please double-check the email address you used to contact us? It might be incorrect. Here's the correct email address for our online store: [email protected]. Additionally, we sent you a tracking link via your email, but it’s possible it may have ended up in your spam folder. We have just sent you a private email; we hope you check and reply to us. Your satisfaction is essential to us, and we are committed to providing you with a better shopping experience for your purchase. We are looking forward to hearing your response soon. Kind regards, Christine.