LuthierdecalsReviews of luthierdecals.com

Almost 3 months never received decals Scam or incompetent not sure which Either way is bad

Can't order anything at all because they don't exist obviously. The web site cannot load. Ever. Repeatedly. From any web browser. Clearly a fake company.

Ordered some decals and it has now been well over a month and nothing has shown up. I have emailed 3 times, asking to confirm delivery address, and once to ask for a refund prior to disputing the credit card charge with my bank. No reply at all. I ordered other decals out of the USA and they showed up already. I don't think it would take over a month to get an envelope shipped from Ontario to Alberta. Quite certain I was ripped off like most.

Ordered 2 decals. Received only 1 decal after 3 weeks, which was defective & dissolved in as soon as it touched water. I wrote them to complain about receiving only half my order & a defective decal & never heard back. Wrote them again & again totalling 6x & never heard back anything. Called my CC company & did a charge back. Afterwards did a search on them & found countless bad reviews on forums & review boards. These guys seem to be running a scam. Not sure how they're still in business.

Ordered a decal and was charged. I received no correspondence email confirming my order and it has not shown up. I emailed them and have not received a response. I ordered the same decal off of Etsy and got an order confirmation within a minute! Someone really should investigate Luthierdecals. As many people that are reporting never having received their goods, there is a lawsuit in there somewhere. At the very least, the site could be listed as a scam. JANUARY 31 2022 FOLLOW UP. A week ago, I suddenly had suspicious activity on my debit card of which I am in possession. Someone tried to buy food in a specialty super market in freaking Germany! Fortunately, Chase Bank contacted me immediately. I don't know if it was the result of my transaction with Luthier Decals for sure but the timing was oddly suspect. After the bank closed my card, within a few days I received the merch I had ordered. No communication to me about my email or anything. I won't be giving this person another shot. At the very least, COMMUNICATE!

Although I have purchased from this person many times, without issue, my last experience has undone whatever good will there may have been. In a nutshell, I purchased an Esquire waterslide set from them aound 09/20/21. Typically, the items arrive within a few days. After 10 days, or so, I sent an email indicating I had not received them, pointing out the usual turnaround time. No response. Fast forward to today, 40 days and 4 emails later, with not a single response and.... you guessed it: I am fed up. They have demonstrated they are both unreliable and unresponsive. Having politely contacted them through my receipt email and directly, through their Contact form, I have yet to hear anything. More importantly, I have a project that is being held up, something I have repeatedly emphasized in my emails. I came across these reviews when I was trying to find a phone number for them, thinking it might provide a solution. Then, I read these reviews and realized I was wasting my time, so I decided to post this review. At this point, I don't care what the problem is. From a business standpoint, this is inexcusable. I am voting with my wallet. I recommend you do the same. Purchase from them at your own risk. Ideally, not at all. The list of negative reviews on this site is long. Further, there is a consistent thread in virtually all of them, which tends to lend credence to the sentiments expressed. The quality of their product is irrelevant, if you never receive it. Their lack of response and follow-through compounds the felony, so to speak. Assuming any of you have customers, you know what a drag it is to try and explain away a delay that's out of your hands. Like I said, I'm done. Updated 11/01/21 After carefully reading the owner's (Tim) published responses, I was struck by a couple of things. He makes virtually no effort to explain or defend his clearly demonstrated poor service. Instead, he launches into a baseless tirade about the prevalence of "scammers", or people who are "trying to get something for nothing". Oddly enough, I once had a career that involved doing statistical analysis for law enforcement agencies. As I recall, the incidence of crimes against guitar decal makers was so low it was statistically insignificant. Virtually nonexistent, in fact. People who restore or build guitars (generally) don't fit the profile we associate with scammers. To the contrary, they tend to be reasonably well-heeled, take pride in good craftsmanship and genuinely appreciative of businesses that demonstrate a commitment to quality and who treat their customers with integrity. Being charitable, I'm going figure that Tim just didn't get the memo. Otherwise, I might be offended.

Sent the wrong decal. When I tried to contact them I got no response. I hope you run your landscaping company better than your logo company. Total scam.

To everyone who's been scammed by luthier decals: Here's the address for the Better Business Bureau for the region where he "operates". The BBB also has a website. BBB serving Central Ontario, Inc 903-30 Duke St W Kitchener, ON N2H 3W5