Don A.
Why doesn't Lurn back customers it sends to affiliates it recommends?
I purchased a digital product through a Lurn affiliate link because I trusted the company and was a long time, existing customer. Because the company behind the product was over-extended at the time, I got a bad feeling about the product and requested my money back. In more than a decade of buying digital products online, I have never had any difficulty getting no-questions-asked refunds ... but with this company that Lurn recommended, no refund was forthcoming. I then sought help from Lurn and they just washed their hands, even though I only did busines with the company in question in the first place because I trusted them implicity because of my "relationship" wth Lurn. This type of thing reflects on the industry as a whole. If a customer has to worry about basic fundamentals like the right to quickly return a product they quite clearly are not happy with, then this becomes corrosive for all of us who support this great industry. Very disappointed. Lurn has lost me as a customer because the trust has been broken.




