Lumuwala Reviews | Read Customer Reviews of lumuwala.com

LumuwalaReviews of lumuwala.com

3.873 reviews
Decoration & Interior
30 N Gould St Ste R, Sheridan, Wyoming

Call Directions Website

Lumuwala

About Lumuwala

Lumuwala is a small, women-owned bedding brand built around one stubborn belief: the things you sleep on every night should feel as good as anything else you own. We started Lumuwala because we couldn't find pillows and comforters that were genuinely soft, properly cooling, and didn't cost what a weekend away does — so we made them ourselves. Today we're best known for our Cloud Pillow — a soft, breathable, cooling pillow designed for people who run hot at night. We also make sheets, comforters, and a small lineup of bedding essentials, all chosen because we'd actually want them on our own beds. Behind Lumuwala there are just a handful of us. We pack orders by hand, write our customer support replies ourselves, and answer to every email personally. We grew faster than we planned for over the past few months, and our communication during that stretch wasn't where we wanted it to be. We've apologized to the customers it affected directly, and we've rebuilt the entire side of the business that handles email and shipping updates so it doesn't happen again. If you've ordered from us and something isn't right, please write to us at [email protected]. A real person — usually Samantha — will read it and reply, often within a few hours. We care a lot about getting this right. Thank you for considering Lumuwala 💜

Lumuwala (lumuwala.com) has 73 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: lumuwala.com
Website: lumuwala.com
Category: Decoration & Interior
Location: Sheridan, Wyoming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Decoration & Interior, Wyoming

Lumuwala reviews

Showing 20 reviews with 1 star · Clear filters

Colleen S.
Mar 2, 2026
Total SCAM company
Total SCAM company, they charge your credit card, give you a fake tracking number, you get a message saying the package has been delivered when it hasn’t, when you email them to say you did not receive anything they then tell you to follow up with FedEx, who in turn tells you that the tracking number does not match your name or address so they cannot open a file claim and that you have to contact the seller!! I have posted multiple comments on their Instagram posts calling them out on this and they keep deleting them. I believe this is an AI generated business whose sole purpose is to scam people by charging for fake orders and delivering nothing . I have initiated a fraudulent charge dispute with my credit card company. Do yourself a favour and do not fall into this trap. I wish I had done my due diligence before ordering.
Response from LumuwalaMay 10, 2026
Hi Colleen, FedEx told you the tracking didn't match your name or address, so you couldn't open a claim. We then pointed you back at FedEx. That loop is the exact reason customers end up disputing charges, and I don't blame you for going to your card company. The address mismatch is the part I want to look at. Email [email protected] and mention this review. I'll compare the shipping label we generated against what you typed in at checkout, then file the claim with FedEx from our end using shipper credentials, since that's the only way it actually moves. Refund on our side runs in parallel. If your card resolves it first, that's fine. On the Instagram comments being removed, that shouldn't have happened. I'll raise it with whoever is running that account. Samantha Lumuwala Customer Care Team 💜
Report
Joshua David Belleza D.
Mar 1, 2026
Order not received
Order not received, but it shows as delivered and signed S.SOURAV in Dubai.
Response from LumuwalaMay 10, 2026
Hi Joshua, Marked delivered, signed by an "S. Sourav" you don't know. That needs a real look, not a brush-off. Write to [email protected] with your order number or the email you used at checkout. I'll pull the proof of delivery from FedEx, including the signature image and the GPS scan if it was captured, and line it up against the address you submitted with the order. If the drop-off was to the wrong recipient, which from your description sounds likely, I'll refund or reship, your call. You shouldn't have had to come here for this to get looked at, Samantha Lumuwala Customer Care Team 💜
Report
kozei
Feb 27, 2026
Order says shipped
Order says shipped, but I did not receive the package. I can’t track via Fedex because it shows incorrect address but in the receipt it shows that I have placed the address correctly. This company might be a scam. Beware!
Response from LumuwalaMay 10, 2026
Hi Kozei, The receipt has your address on it. The FedEx tracking shows a different one. That gap is on us. It usually means the shipping label was generated with bad data, either from a sync issue between our checkout and our fulfillment, or someone keyed it in manually and got it wrong. Email [email protected] with your order number. I'll line up the receipt against the carrier label and find the point where the address changed. If the parcel can still be redirected, I'll do that. If it's already at the wrong door, refund or replacement, your call. Thanks for the detail in the review, it helps, Samantha Lumuwala Customer Care Team 💜
Report
Dawn P.
Feb 27, 2026
Lost package No Help
I ordered and received a tracking no. For FedEx - it says it delivered it today, which it did not. I can’t create a case with FedEx because of an incorrect address. Lumuwala needs to contact FedEx and see what happened, They don’t seem to be understanding that there is nothing I can do on my end to resolve this. At this point I would not recommend ordering from them unless they sort out their customer support issue.
Response from LumuwalaMay 10, 2026
Hi Dawn, You've laid out exactly what's wrong. When the carrier's record of the address doesn't match yours, you can't file the claim as the recipient. Only the shipper can open that case. That's us, and it should not have taken multiple back-and-forths for our team to figure that out. Email [email protected] and reference this review. I'll open the FedEx case from our side with shipper credentials, request the proof of delivery and GPS scan, and stay on it until we have a real answer from them. Your refund or replacement, I'll handle separately so you aren't waiting on the courier's timeline. The review is fair, Samantha Lumuwala Customer Care Team 💜
Report